Live opening · Posted 13 hours ago
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About the role
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Job Responsibilities
Develop and implement regional application support and NIR modelling plans across Asia.
Lead and support the regional application team, providing technical guidance, coaching, and training.
Provide technical expertise in NIR applications, calibration/modelling, validation, and troubleshooting.
Work closely with customers, application engineers, channel partners, and internal teams to understand application requirements and provide suitable technical solutions.
Conduct product demonstrations, technical presentations, customer training, workshops, and application assessments.
Support NIR data collection, model development, optimisation, validation, and implementation at customer sites.
Perform site visits and fieldwork to support installations, technical assessments, troubleshooting, and application projects.
Coordinate with HQ, R&D, and other technical teams to resolve application issues and support continuous product improvement.
Ensure application projects are properly planned, monitored, documented, and completed according to technical requirements and timelines.
Provide timely application and after-sales technical support to ensure customer satisfaction.
Maintain technical reports, application documentation, customer records, and regular updates to management.
Build and maintain strong technical working relationships with customers and business partners across the region.
Job Requirements
Bachelor's degree or higher in Chemistry, Chemical Engineering, Biology, Food Science, Agriculture, Engineering, or a related discipline.
Minimum 5 years of experience in field applications, application engineering, technical support, analytical instrumentation, or a related technical role.
Knowledge of conventional chemical analysis methods, with experience in Near-Infrared (NIR) spectroscopy, calibration/modelling, chemometrics, or related analytical applications highly preferred.
Experience in the analytical instrument, agriculture, grain, feed, food, or related industries is preferred.
Experience in leading or managing an application/technical team, with the ability to provide technical direction and develop team capabilities.
Strong analytical, problem-solving, communication, and customer-support skills, with the ability to work effectively across different cultures and countries.
Fluent in English and willing to travel up to 50% across SEA.
Work arrangement
Yes
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