Branch Operations Manager

Company Description Cholamandalam Investment and Finance Company Limited (Chola), part of the Murugappa Group, is a diversified financial services provider established in 1978. The company offers a broad range of products including vehicle finance, home loans, SME loans, home equity loans, loans against property, and consumer durable loans. With over 1,500 branches across India and Assets Under Management exceeding Rs. 1.77 lakh crore, Chola serves more than 4.29 million customers. Its subsidiaries—Cholamandalam Securities Limited, Cholamandalam Home Finance Limited, and Payswiff Technologies Private Limited—further strengthen its integrated financial services portfolio. Guided by strong values, integrity, and a focus on sustainable growth, Chola is committed to empowering customers, employees, shareholders, and communities.
Role Description The Branch Operations Manager is a full-time, on-site role based in Kolkata, responsible for overseeing the day-to-day operations of the branch. This includes managing customer service delivery, supervising transaction processing, and ensuring adherence to company policies, regulatory requirements, and internal controls. The role involves monitoring branch performance, optimizing workflows, and coordinating with sales, credit, collections, and back-office teams to support business growth. The Branch Operations Manager will handle cash and non-cash operations, review documentation for various loan and finance products, and ensure accurate reporting and reconciliation. The individual will also lead and mentor branch operations staff, support training and development, manage risk, and drive continuous process improvements to enhance efficiency and customer experience.
Qualifications
Strong branch operations management skills, including workflow planning, process oversight, and compliance with policies and regulations.
Proficiency in customer service and relationship management, with the ability to resolve issues promptly and maintain high service standards.
Experience in financial products and services such as vehicle finance, home loans, SME loans, and loan against property, including documentation and underwriting support.
Sound knowledge of risk management, audit requirements, and internal control frameworks in a financial services or banking environment.
Ability to lead and develop teams, delegate tasks effectively, and foster a collaborative, performance-driven branch culture.
Strong analytical and numerical skills, with experience in MIS reporting, reconciliation, and performance tracking.
Comfort with core banking or NBFC systems and basic digital tools (MS Office, spreadsheets, email and communication platforms).
Excellent written and verbal communication skills in English; knowledge of local languages in Kolkata is an advantage.
Bachelor’s degree in Business, Finance, Commerce, or a related field; a postgraduate qualification or relevant certifications is a plus.
Prior experience

Work arrangement
No