Customer Support Specialist

💼 Job Title: International Voice Support Executive
Work Type: Full-time
Shift: 24×7 Rotational (including night shifts and weekends)
🔍 Role Overview:
We are seeking a highly skilled and customer-focused International Voice Support Executive to join our dynamic team. The ideal candidate will possess strong communication skills, professional demeanor, and at least 1 year of hands-on experience in international voice processes. This is a customer-facing role requiring a strong commitment to excellence in service delivery.
🎯 Key Responsibilities:
• Handle inbound and outbound international customer calls professionally.
• Resolve customer issues efficiently while maintaining high satisfaction.
• Communicate clearly and confidently in English across different accents and cultures.
• Document customer interactions accurately in the CRM system.
• Adhere to process guidelines, SLAs, and quality standards.
• Collaborate with internal teams to ensure prompt resolution of escalated issues.
✅ Required Expertise & Skills:
• Minimum 1 year of proven experience in International Voice Support (mandatory).
• Excellent verbal and written communication skills in English.
• Ability to adapt to changing shifts and work in a 24×7 rotational environment.
• Strong interpersonal skills and customer service orientation.
• Working knowledge of CRM tools and call centre technology is a plus.
🎓 Educational Qualifications:
• Full-time education with minimum 15 years completed (10+2+3).
• Degree Certificate & all Mark Sheets are mandatory for verification.
• Preferred Qualification: Graduate in any discipline
⭐ Preferred Attributes:
• High emotional intelligence and stress management.
• Quick learner with a positive attitude.
• Prior experience in tech support or telecom domain
Apply on Varalakshmi.Y@livecjobs.com
7995831110

Work arrangement
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