Cataract Counsellor

Company Description Arborvitae helps businesses unlock the power of AI by combining intelligent solutions with specialized talent to build, deploy, and scale AI systems. The company partners with organizations on their AI transformation journey by identifying automation opportunities, enabling AI-driven workflows, and supporting effective adoption of emerging technologies. Arborvitae addresses a key challenge in AI adoption by connecting companies with experts across AI Engineering, Data, SaaS, Product, and Technology domains. Through AI enablement and tailored talent solutions, Arborvitae empowers businesses to innovate, grow, and remain competitive in a rapidly evolving digital landscape.
Role Description The Cataract Counsellor is a full-time, on-site role based in Hyderabad. The role involves meeting patients scheduled for cataract surgery, explaining diagnosis and treatment options in clear, accessible language, and guiding them through pre-operative and post-operative procedures. The Cataract Counsellor will support patients in understanding lens choices, risks, benefits, cost implications, and expected recovery timelines, while coordinating with ophthalmologists, optometrists, and clinical staff to ensure smooth patient flow. Day-to-day responsibilities include maintaining accurate counselling records, answering patient and family queries, providing reassurance and education, and helping schedule follow-up visits. The role also involves supporting patient education initiatives, promoting adherence to medical instructions, and contributing to a positive patient experience.
Qualifications
Experience in patient counselling, preferably in ophthalmology or cataract care, with the ability to explain medical information in simple terms 5+ years
Strong communication and interpersonal skills, including active listening, empathy, and confidence in speaking with patients and families.
Basic clinical knowledge of cataract conditions, surgical procedures, and intraocular lens options; willingness to learn and stay updated.
Organizational and coordination skills to manage appointments, documentation, and follow-up processes efficiently.
Proficiency with basic computer tools and electronic medical record systems or willingness to be trained.
Diploma/degree in optometry, nursing, life sciences, or a related healthcare field; relevant certifications in patient counselling are an advantage.
Ability to work collaboratively with medical and administrative teams in a high-volume clinical environment.
Prior experience in an eye hospital or clinic in Hyderabad or similar settings is beneficial.

Work arrangement
No