Senior Support Engineer

Exeevo is looking for a Senior Support Engineer to join the team.
Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.
Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America
About the Team:
Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.
What You'll Do
Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
Potentially contributing to project management and support service management activities.
Requirements
5+ years of proven functional expertise in Microsoft Dynamics CRM
Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
Demonstrated experience in user configurations and data import/export processes
Exceptional communication and problem-solving abilities
Strong customer service orientation with a knack for grasping technical concepts quickly
Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
Familiarity with XRM Toolbox (a plus)
Proficiency in debugging applications
Fundamental understanding of database technologies
Advanced proficiency in Microsoft Excel (formulas, pivot tables)

Work arrangement
No