Technical Service Engineer

Job Title: Technical Service Engineer (Willing to travel entire South Indian region)
Experience: 1-4 years
Location: St. Mark's Rd, Bangalore
Job Summary:
The Technical Service Engineer will take end-to-end ownership of customer-facing technical activities, ensuring seamless installation, optimal performance, and high customer satisfaction. This role requires proactive planning, independent execution, and close coordination with customers and internal teams to deliver a reliable and safe product experience.
Key Responsibilities:
Installation, Commissioning & Technical Ownership:
Lead on-site installation, commissioning, and testing of machines to ensure readiness and compliance with technical standards.
Take ownership of troubleshooting, breakdown resolution, and maintenance activities for assigned customers.
Execute preventive maintenance plans and ensure machines operate at optimal performance levels.
Conduct safety checks on all installed machines and ensure adherence to safety and quality guidelines.
Continuously work on improving machine performance by identifying technical gaps and recommending solutions.
Technical Support, Training & Relationship Management:
Act as the primary technical point of contact for customers, addressing queries via calls, emails, and in-person interactions.
Lead customer training sessions on product usage, basic troubleshooting, and best practices.
Build long-term, trust-based relationships with customers through clear, proactive, and solution oriented communication.
Ensure timely resolution of customer issues and escalate concerns appropriately when required.
Preventive Maintenance, Documentation & Reporting:
Plan and execute preventive maintenance schedules for existing customers in coordination with internal teams.
Prepare and maintain accurate service documentation, installation records, and maintenance reports.
Analyze service data to identify recurring issues and support continuous improvement initiatives.
Maintain proper records of machine testing, performance checks, and service history.
Inventory, Coordination & Process Improvement
Take ownership of inventory required for service and repair work, ensuring availability and proper tracking.
Coordinate with internal teams for spare parts, tools, and technical support as needed.
Follow defined service processes and actively suggest improvements to enhance efficiency and customer experience.
Support basic project planning and scheduling to ensure timely service delivery across customer locations.
Qualifications & Skills:
B.E. in Biomedical, Electronics, Telecommunication, or Electrical Engineering.
Confident, reliable, and capable of working independently at customer sites.
Strong communication and presentation skills with a customer-first mindset.
Ability to multitask, prioritize work, and manage time effectively.
Strong reasoning and problem-solving abilities.
Self-motivated, organized, and detail oriented.
Can apply through mahek@inbody.com

Work arrangement
No