Assistant to Senior Account Manager/Insurance Broker (work from home role)

About Us
Axiom Insurance is a respected, family-owned insurance brokerage proudly servicing domestic, commercial and agricultural clients across regional Queensland.
We don’t just offer jobs, we offer long-term careers. Our people are at the heart of what we do, and we actively invest in their development, progression and success.
About the Role
We’re looking for an experienced Insurance Broker or Senior Broker Assistant to work closely with a Business Manager/Senior Client Manager at Axiom as their assistant and right-hand! It's a full time role, and you will be supporting the broker in the management of a well-established portfolio of primarily Farm and SME business clients.
This is not an entry-level support role. We are looking for someone who already has a strong understanding of insurance broking and can confidently manage day-to-day broking activities, communicate with clients and underwriters, and take ownership of their responsibilities.
The role would particularly suit someone who has supported a broker at a senior level, or an experienced Broker who enjoys broking but would prefer to work alongside a senior broker rather than manage their own portfolio.
You’ll gain exposure to all aspects of broking and work closely with an experienced senior leader within the business, while also being supported by a collaborative broking team and dedicated internal Claims Team.
To be successful in this role, you must hold a Tier 1 Insurance Broking qualification and have a minimum
of 3-5 years of experience in an insurance brokerage in client facing broking position.
Key Activities
Gather information from clients, assess their insurance needs and respond to client queries via email and phone
Process new business, renewals and endorsements, including remarketing
Prepare and check policy documentation
Prepare new business and renewal presentations for clients
Liaise directly with clients and underwriters
Assist with claims where required
Build and manage strong relationships with colleagues, clients and insurers
Support the Business Manager/Senior Client Manager with the overall management and growth of the portfolio
Take ownership of allocated work and ensure matters are followed through from start to finish
What We’re Looking For
We’re looking for someone who is experienced, capable and proactive. You will need to be comfortable working independently, using your initiative and managing your own workload, while also enjoying being part of a close-knit broking team.
Key skills and experience include:
Minimum 3–5 years' broking experience, or experience providing high-level support to a Senior Broker
Tier 1 Insurance Broking qualification is essential
Farm/Agricultural Insurance experience is preferred and would be highly beneficial
Strong understanding of SME insurance products and the broking process
Experience completing policy and documentation processing yourself
High level of focus and strong attention to detail
Confident, clear and professional communication skills with clients, underwriters and team members
A proactive approach and the confidence to use your own initiative
Ability to prioritise work and make timely decisions
Ability to work independently while also contributing to a team environment
Positive attitude and willingness to continue learning and developing
Intermediate to advanced knowledge of Microsoft Office
Experience with WinBEAT, SCTP and OfficeTech will be highly regarded
Benefits and Perks
Competitive remuneration package
Flexible working arrangements: for the right candidate, this role can be fully work-from-home. Depending on your location, we can also facilitate an office-based or hybrid arrangement if preferred
Work closely with and be mentored by a senior leader within the business
Paid professional development courses and opportunities to attend industry events
Support from a dedicated internal Claims Team
Clearly defined career progression pathways
An office culture that works hard while still making time to have fun
Be part of a friendly, family-owned business that genuinely focuses on developing its staff
Ready to Apply?
If you are an experienced insurance professional looking for a role where you can use your knowledge, take ownership and work closely with an experienced senior broker, we would love to hear from you.
Please email your cover letter and CV to:
Lauren Thorley
lauren@axiominsurance.com.au
Or apply via Seek - https://au.seek.com/job/95167135
Applications will be accepted via Seek or email only.
Applications without both documents cannot be considered.
Applications close: 9 November 2026

Work arrangement
Yes