Security Operations Manager

Role Summary- Leads all MDR SOC operations: strategy, workforce planning, performance metrics, escalation handling and customer satisfaction.
Key Responsibilities-
Provide direction and oversight to SOC Managers and Leads
Define and enforce SOC policies, standards and best practices
Lead workforce planning and resource allocation
Track SOC KPIs and service quality
Drive continuous improvement in detection and response
Oversee incident handling and escalation efficiency
Partner with Engineering, Threat Intelligence and Product
Serve as senior escalation authority for critical incidents
Qualifications-
13–18 years SOC or IR experience, 3+ in senior leadership
Proven management of multi-team or multi-site SOC operations
Bachelor's in Cybersecurity/IS or related (Master's preferred)
Executive certification (CISSP, CISM, CCISO) strongly preferred
Strong leadership and communication; MDR delivery and client service
Nice to Have- Master's degree
Skills: incident/response handling,soc operations,mdr delivery,soc kpis

Work arrangement
No