Air Operations Trainee

Company: BAI Infosolutions Private Limited – CoTrav
Location: Gurgaon (On-site)
Experience: 1-3 year
Industry: Travel & Hospitality | Corporate Travel Services
Employment Type: Full-time
Job Responsibilities
Book domestic and international flight tickets using GDS software and other airline booking portals.
Coordinate with airlines to obtain the best available fares for corporate and leisure travel.
Process ticket bookings, cancellations, reissues, refunds, and itinerary modifications.
Assist customers with flight schedules, fare details, baggage policies, and travel-related queries.
Ensure accurate passenger information while issuing or modifying tickets.
Maintain booking records and update customer details in the system.
Coordinate with the Sales and Operations teams for timely execution of travel requests.
Build and maintain professional relationships with airline partners and travel vendors.
Support clients by providing timely assistance for ticketing and travel requirements.
Stay updated with airline policies, fare rules, and travel regulations.
Ensure high levels of accuracy, customer service, and adherence to company processes.
Requirements
Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
1-3 years of experience in air ticketing, travel operations, or the travel industry. Freshers with relevant knowledge are encouraged to apply.
Basic knowledge of GDS platforms (Amadeus, Galileo, or Sabre) & domestic and international airline ticketing procedures is a plus.
Good communication and customer service skills.
Ability to work in a fast-paced and team-oriented environment.
Basic proficiency in Microsoft Excel and MS Office.
Strong attention to detail and willingness to learn.
Ability to manage multiple tasks efficiently and maintain accuracy under deadlines.
Why Join Us?
Kick-start your career with a leading corporate travel management company.
Gain hands-on experience in domestic and international air ticketing.
Learn and work with industry-standard GDS platforms and airline booking systems.
Exposure to corporate travel operations and client servicing.
Collaborative and supportive work environment with continuous learning opportunities.
Structured training and mentorship from experienced travel professionals.
Clear career growth opportunities based on performance and skill development.

Work arrangement
No