Patient Care Coordinator

The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.
Interacts with customers via text, telephone, email, online chat, or in person to provide
support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of
inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to
answer inquiries or to forward to the appropriate staff.
Performs other related duties as required and assigned.
Requirements
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
EDUCATION/EXPERIENCE:
High school diploma or equivalent.
Customer service experience required.
Benefits
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
Great Company Culture
Career Growth and Learnings
Equipment will be provided by the company
10% Night Differential
NIGHT SHIFT
ONSITE (SM Clark or Makati)
Php 28,000 (Basic) + 4,500 PHP (Allowance)

Work arrangement
No