IT Application Specialist

About The Company
Hans Segmüller Polstermöbelfabrik GmbH & Co. KG, operating under the brand Segmüller, is one of Germany's leading furniture retailers, renowned for its high-quality furnishings and exceptional customer service. With a rich history spanning over a century, the company has established itself as a top-tier provider of premium furniture and interior solutions. Employing approximately 4,000 dedicated staff across seven furniture stores, five logistics centers, an in-house upholstery production facility, and a comprehensive online shop, Segmüller consistently strives to deliver happiness and satisfaction to its customers through innovative products and personalized service.
About The Role
We are seeking a skilled IT Application Specialist (m/w/d) to join our dynamic team in Friedberg near Augsburg. In this pivotal role, you will be responsible for managing and optimizing various business applications that support our core operations. Your focus will include applications such as our furniture and kitchen planning software, order processing systems, customer relationship management (CRM) platforms like Salesforce, and point-of-sale systems, including payment terminals used in our retail and hospitality sectors. You will work closely with internal departments, external vendors, and development teams to ensure the seamless operation, integration, and continuous improvement of these applications. Your efforts will directly contribute to enhancing our digital landscape, streamlining processes, and supporting our omnichannel strategy.
Qualifications
At least three years of professional experience in application support, system analysis, IT project management, or related fields, or a comparable qualification such as an IT merchant (m/w/d).
Strong analytical and conceptual thinking skills with a solutions-oriented mindset.
Proven ability to work independently, organize tasks efficiently, and take responsibility for projects.
Excellent communication skills, with the ability to collaborate confidently with technical teams, business units, and external partners.
Interest in emerging technologies and their practical application within business environments.
Experience with application documentation, user training, and support.
Proficiency in German language (minimum C1 level).
Team-oriented attitude with resilience in demanding situations.
Responsibilities
Collaborate closely with internal departments, developers, and external service providers to optimize existing processes, develop new applications, and facilitate system integrations.
Coordinate the implementation of new tasks, ensuring quality standards and smooth integration into existing business workflows.
Create comprehensive documentation for end-users and conduct training sessions to ensure effective application usage.
Manage the operational support of existing applications, including routine maintenance and troubleshooting.
Provide second-level support for service requests related to assigned applications, ensuring prompt resolution and minimal downtime.
Participate in projects aimed at digital transformation, process improvement, and the integration of new technologies such as AI.
Benefits
Engaging and diverse responsibilities in a fast-paced, innovative environment.
Supportive team culture that encourages collaboration and knowledge sharing.
Structured onboarding process with a dedicated onboarding day.
Workweek of 37.5 hours with flexible working hours and options for remote work (up to two days per week).
Generous holiday entitlement of 30 days annually.
Company pension scheme to secure your future.
Employee discounts at Segmüller stores and via corporate benefits programs.
Access to JobRad for private bicycle leasing.
Opportunities for professional development through tailored training programs.
Equal Opportunity
Hans Segmüller Polstermöbelfabrik GmbH & Co. KG is committed to fostering an inclusive and diverse work environment. We provide equal employment opportunities to all applicants and employees regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We believe that diversity enhances our creativity, innovation, and overall success and are dedicated to ensuring a respectful and supportive workplace for everyone.

Work arrangement
Yes