Billing Ops & Systems Specialist

Location: Bengaluru
Work mode: remote
Type: full time
Experience: 2–5 years
Required skills: Billing & Payment Operations, Invoicing & Subscription Management, Recurring Payments & Renewals, Billing Systems & Workflow Management, Root Cause Analysis & Problem Solving, Cross-Functional Stakeholder Management, MS Excel & Operational Reporting, System Configuration & Process Control, Operational Risk & Discrepancy Management, 24×7 Operations Support.
VisioGen is building the future of AI-powered healthcare by developing human-verified clinical communication solutions for ophthalmology practices. We combine cutting-edge Generative AI with clinical expertise to build scalable, production-ready applications that enhance patient engagement and improve healthcare delivery.
The Billing Operations & Systems Specialist is responsible for ensuring the smooth, accurate, and scalable functioning of the organization’s billing, payment, subscription, and renewal operations.
The role acts as the central operational coordination point for billing and payment-related issues raised by Customer Success, Account Executives, Finance, Product, Technology, and other business teams.
The Specialist will coordinate the resolution of payment failures, auto-recurring payment issues, billing discrepancies, subscription issues, plan/pricing configurations, coupon configurations, system issues, and workflow gaps, working with the relevant teams and external technology/payment partners as required.
The role will also focus on process governance, system reliability, operational controls, and scalability, ensuring that billing and payment processes can support increasing customer volumes and future expansion across countries, regions, currencies, and payment method.
What you'll do
Bachelor's degree in business administration, Commerce, Finance, Accounting, Operations Management, Information Systems, or related discipline.
Candidates from other relevant educational backgrounds with strong experience in billing systems, payment operations, or business process operations may also be considered.
Strong understanding of billing, invoicing, subscriptions, recurring payments, renewals, and payment of lifecycle management.
Ability to understand system workflows and identify configuration gaps, process discrepancies, and operational risks.
Strong problem-solving and root-cause analysis skills.
Strong cross-functional coordination and stakeholder management skills.
Strong attention to detail and operational ownership.
Good working knowledge of MS Excel and operational reporting.
Familiarity with platforms such as Zoho Billing, Razorpay, SAP, or similar billing/payment platforms is an advantage.
Process-oriented mindset with a focus on accuracy, scalability, automation, and continuous improvement.
Ability to manage multiple priorities and drive issues to closure.
Strong written and verbal communication skills.
Success in this role will be measured by:
Reliable and discrepancy-free billing and payment operations
Timely resolution of billing, payment, and system-related issues
Accurate and controlled system/configuration changes
Reduction in recurring operational issues and manual dependencies
Smooth functioning of recurring payment and subscription workflows
Effective cross-functional issue resolution and escalation management
Scalable billing and payment processes supporting business expansion across customers, countries, currencies, and regions.
Continuous improvement in operational efficiency and system reliability.
The role is responsible for continuous 24×7 support.
What we're looking for
Manage and monitor day-to-day billing, payment, subscription, and renewal operations.
Monitor payment transactions, recurring payments, billing status, renewals, and exceptions.
Identify and coordinate resolution of payment failures, billing discrepancies, and subscription-related issues.
Ensure billing and payment workflows operate accurately and consistently.
Maintain appropriate operational trackers and records for billing and payment activities.
Coordinate and support configurations related to plans, pricing, subscriptions, coupons, payment methods, recurring payments, billing cycles, and related workflows.
Work with Product, Technology, Finance, Customer Success, and billing/payment platform partners to resolve system and configuration-related issues.
Validate system configurations and changes to ensure they function as intended and do not create downstream billing or payment discrepancies.
Support testing and validation of new configurations, enhancements, integrations, and system changes.
Maintain appropriate documentation of system configurations, workflows, and operational dependencies.
Act as the central point for tracking billing and payment issues through resolution.
Investigate issues, identify potential root causes, and coordinate corrective actions with the relevant teams.
Track incidents, dependencies, actions, and resolutions to ensure timely closure.
Escalate critical issues that may impact revenue, customer subscriptions, payment collections, or business continuity.
Monitor recurring issues and coordinate preventive actions to minimize future occurrences.
Establish and maintain billing and payment SOPs, workflows, controls, and process documentation.
Review billing and payment processes to identify gaps, manual dependencies, inconsistencies, and potential points of failure.
Ensure processes are standardized, controlled, and scalable as the business grows.
Assess the operational impact of new products, plans, pricing models, payment methods, and market expansions.
Ensure billing and payment processes can effectively support multiple countries, regions, currencies, payment methods, and increasing customer volumes.
Identify opportunities for automation and process improvement to reduce manual intervention and operational risk.
Customer Success & Account Executives – to understand and resolve customer/account-level billing and payment issues.
Finance – for billing, payment, reconciliation, receivables, and accounting requirements.
Product & Technology – for system configuration, defects, integrations, enhancements, and automation.
Sales & Commercial Teams – for plan, pricing, subscription, and commercial configuration requirements.
Payment Gateway & Billing Platform Partners – for transaction failures, recurring payments, configurations, integrations, and platform-related issues.
Ensure clear communication, ownership, follow-up, and closure across all stakeholders.
Maintain dashboards, trackers, and reports covering, Payment failures, Recurring payment status, Billing issues, Subscription and renewal status, Outstanding payments, System/configuration issues, Escalations and resolutions, Identify trends, recurring issues, and operational risks.
Provide periodic operational insights and recommendations to relevant stakeholders.
Experience handling or coordinating resolution of payment failures, recurring payment issues, billing discrepancies, subscription issues, or system/process exceptions.
Experience working with cross-functional teams such as Finance, Customer Success, Product, Technology, Sales, and external technology/payment partners.
Experience in system/process configuration, operational testing, issue tracking, and resolution coordination is preferred.
Experience in SaaS, fintech, payment gateways, subscription businesses, B2B platforms, or customer operations would be particularly valuable.
Exposure to international or multi-country payment operations, multiple currencies, or regional payment methods is an added advantage.

Work arrangement
Yes