System Administrator

Job Description: System Administrator
Experience: 2–3+ Years
Department: Information Technology (IT)
Employment Type: Full-time
Location: [Insert Location]
Reports To: IT Manager / Management
About the Role
We are looking for a proactive and technically skilled System Administrator to manage and maintain the organization's IT infrastructure, including computer systems, servers, networks, security systems, and IT assets. The candidate will be responsible for ensuring system availability, data security, smooth network operations, preventive maintenance, and timely resolution of technical issues.
The ideal candidate should have hands-on experience in system administration, network troubleshooting, cybersecurity practices, hardware and software maintenance, and end-user technical support.
Key Responsibilities1. System Administration & IT Infrastructure
Install, configure, monitor, and maintain desktops, laptops, operating systems, printers, and other IT peripherals.
Manage Windows-based systems, user accounts, access permissions, and system configurations.
Maintain servers, storage systems, and shared network resources, as applicable.
Manage software installations, updates, licensing, and patch management.
Maintain IT asset inventory, warranty records, software licenses, and hardware documentation.
2. Network Administration
Configure, monitor, and troubleshoot LAN, Wi-Fi, internet connectivity, routers, switches, and access points.
Manage network connectivity and ensure reliable access to IT resources.
Monitor network performance and troubleshoot connectivity, bandwidth, and IP configuration issues.
Coordinate with internet service providers and external vendors for network-related issues.
Maintain network documentation, IP address records, and device configurations.
3. IT Security & Data Protection
Implement and maintain endpoint security, antivirus, firewall policies, and system security updates.
Monitor systems for vulnerabilities, suspicious activities, and unauthorized access.
Manage user access controls, passwords, permissions, and account deactivation.
Ensure regular data backups and periodically verify backup integrity and recovery readiness.
Follow IT security policies, data protection practices, and access management procedures.
Support incident investigation and take corrective measures to prevent recurring security issues.
4. IT Maintenance & Technical Support
Perform preventive maintenance of computers, servers, printers, networking devices, and other IT equipment.
Diagnose and resolve hardware, software, operating system, and peripheral-related issues.
Provide timely technical support to employees and ensure minimal disruption to business operations.
Maintain a helpdesk or issue-tracking log and monitor the resolution of reported problems.
Coordinate hardware repairs, replacements, and maintenance activities with service providers.
Ensure proper functioning of meeting room equipment, video conferencing systems, and other office technology.
5. Backup, Recovery & Documentation
Manage scheduled backups of critical business data and shared resources.
Support disaster recovery procedures and system restoration when required.
Maintain records of system configurations, IT incidents, maintenance schedules, and security updates.
Prepare periodic reports on IT infrastructure, recurring issues, asset status, and security incidents.
6. Vendor & IT Operations Management
Coordinate with IT vendors, hardware suppliers, and service providers.
Track service requests, warranties, annual maintenance contracts (AMCs), and repair timelines.
Recommend cost-effective upgrades and improvements to IT infrastructure.
Assist management in IT procurement, budgeting inputs, and implementation of new systems.
Required Skills & Qualifications
Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
Minimum 2–3 years of hands-on experience in system administration, IT support, and network maintenance.
Good working knowledge of Windows operating systems, computer hardware, and troubleshooting.
Practical understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, routers, and switches.
Knowledge of endpoint security, antivirus solutions, firewalls, access controls, and security patching.
Experience with data backup, recovery, system updates, and IT asset management.
Strong troubleshooting, problem-solving, and communication skills.
Ability to prioritize incidents, manage multiple tasks, and work independently.
Preferred Qualifications
Exposure to Windows Server, Active Directory, Group Policy, and centralized user management.
Familiarity with Microsoft 365, business email administration, and cloud-based applications.
Knowledge of VPN configuration, network monitoring, endpoint management, and remote support tools.
Understanding of cybersecurity best practices, disaster recovery, and business continuity.
Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage.
Key Performance Indicators (KPIs)
Timely resolution of IT support tickets and technical issues.
System and network availability with minimal unplanned downtime.
Completion of preventive maintenance and security updates as scheduled.
Reliability of backup processes and periodic recovery testing.
Accuracy of IT asset inventory and infrastructure documentation.
Reduction in recurring technical issues and security incidents.
Compliance with organizational IT policies and access controls.
Ideal Candidate Profile
The candidate should be dependable, security-conscious, detail-oriented, and service-driven, with a hands-on approach to IT operations. The individual must be capable of managing day-to-day IT requirements while proactively identifying infrastructure risks and recommending improvements.
How to Apply: Interested candidates may share their updated resume at [Insert Email Address], mentioning System Administrator in the subject line.

Work arrangement
No