Customer Support Specialist

Job Title: Customer Care Executive
Location: Noida
Company: Teleperformance
Employment Type : 6 Months Contractual
Working Days: 5 Days a Week, 2 Rotational off
Shifts: Rotational shift (Including Rotational weekends and holidays)
Salary: ₹4 LPA to 4.5 LPA
Key Responsibilities:
Handle chats, or emails professionally.
Resolve customer queries related to products, services, billing, orders, or complaints.
Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
Document all customer interactions accurately in the system.
Follow standard operating procedures (SOPs) and adhere to quality guidelines.
Escalate unresolved issues to higher levels appropriately.
Meet performance KPIs such as AHT, quality, attendance, and productivity.
Stay updated on product/process knowledge through regular training sessions.
Eligibility Criteria:
Education: UG & Graduate (Any stream). or 12th with 6 months experience
Experience: Freshers and experienced candidates an apply.
Communication: Good verbal and written communication skills (English )
Basic computer knowledge and typing skills.
Willingness to work in rotational shifts and 5-day work week (2 weekly offs).
Preferred Skills:
Customer-centric attitude with empathy and patience.
Ability to multitask and handle pressure in a fast-paced environment.
Prior experience in BPO / customer service / voice process is a plus.
Benefits:
Paid training and onboarding support.
Performance-based incentives.
Health insurance and ESI benefits.
Career growth opportunities within Teleperformance India.
Safe and inclusive work environment
Contact : 6203035472
Email : Aman.Bisht3@teleperformancedibs.com

Work arrangement
No