Assistant Compliance and Membership Officer

Our client,the Zambia Institute of Procurement and Supply (ZIPS) - a statutory professional regulatory body established under an Act of Parliament to regulate the practice and conduct of professionals in the procurement and supply chain management profession, is seeking to recruit an Assistant Compliance and Membership Officer who will provide operational and administrative support in the implementation of the Institute’s membership, compliance, professional registration and regulatory functions. The Assistant Compliance and Membership Officer will assist in ensuring that members and regulated practitioners comply with the Institute’s statutory, regulatory and professional requirements, while providing efficient and responsive membership services.
Responsibilities
Working under the supervision of the Compliance and Membership Manager, the specific responsibilities of the Assistant Compliance and Membership Officer shall be:
Assist in the processing of new membership applications, renewals, and upgrades
Provide exceptional customer service by promptly and professionally resolving member inquiries via email, phone, and in person
Support the implementation and monitoring of compliance policies and procedures
Assist in the issuance of practicing licenses and ensure members are registered in the appropriate membership categories
Support the Education and Training unit with student registration and exemption applications as needed
Assist in the preparation of periodic membership and compliance reports
Requirements
Full Grade 12 Certificate with five (5) credits, including Mathematics and English
A Diploma in Business Administration, Public Administration, Business Development Studies or another relevant discipline from a recognized institution
A minimum of two (2) years of progressive work experience in a membership management, compliance, customer service, or administrative role within a professional body or regulatory authority is preferred
Understanding of the ZIPS Act No. 29 0f 2025 is an added advantage
Proficiency in MS Office Suite and experience with Customer
Relationship Management (CRM) or membership management systems
Excellent written and verbal communication skills
Strong interpersonal skills with a focus on customer service
High level of integrity, honesty, and ability to handle confidential information with discretion
Strong analytical skills and attention to detail
How to Apply
If you meet the above qualifications and are passionate about contributing to the procurement profession in Zambia, please submit the following documents via email to employment@zipszambia.org before 17:00 on Monday 26th October, 2026.
A cover letter detailing your suitability for the role addressed to: The Registrar/Chief Executive Officer, Zambia Institute of Procurement and Supply (ZIPS), Plot No. 6764, Akanongo Rd, Off Chainama Rd, P.O Box 31162, LUSAKA.
A detailed Curriculum Vitae (CV) with at least three (3) traceable professional references
The application and all supporting documents should be submitted in PDF as a single file clearly marked with your name and position applied for
ZAQA Verified copies of academic and professional certificates should be submitted or proof of submission of qualifications for verification with ZAQA
TopFloor Limited and Zambia Institute of Procurement and Supply (ZIPS) are equal opportunity employers and does not charge candidates for job placement

Work arrangement
No