Desktop Support Engineer

Company Description Dr. Shroff’s Charity Eye Hospital (SCEH), founded in 1926 by Dr. Sorabji P. Shroff, is one of North India’s largest tertiary eye care institutes, built on a century of trust and innovation. Guided by the belief that sight is a human right, SCEH ensures that at least half of all surgeries are non-paying or highly subsidized, delivering high-quality care with equal dignity to all. The network spans Delhi, Uttar Pradesh, Rajasthan, and Uttarakhand, with 7 Surgical Centres and over 100 Vision Centres, collectively serving more than 14 million patients in the last decade. As part of its centenary initiative “Sambhav: SCEH 2.0,” the hospital is advancing stem cell research, digitizing patient care, and training future global eye care leaders. SCEH provides comprehensive services including cataract, cornea and eye bank, glaucoma, vitreo-retina, pediatric ophthalmology, ocular oncology, vision rehabilitation, public health, and education and training.
Role Description This is a full-time, on-site Desktop Support Engineer role based in Delhi, India. The Desktop Support Engineer will provide day-to-day technical support for desktop computers, laptops, and related peripherals across clinical and administrative departments. Responsibilities include installing, configuring, and maintaining computer hardware and operating systems, diagnosing and resolving user issues, and ensuring minimal downtime. The role involves printer support, basic network connectivity checks, software updates, and coordination with senior IT staff or vendors for complex problems. The Desktop Support Engineer will document support activities, adhere to hospital IT policies, and contribute to a reliable and secure technology environment that enables high-quality patient care.
Qualifications
Strong skills in desktop computers and computer hardware, including installation, configuration, and maintenance.
Proficiency in technical support and troubleshooting for user devices and common software issues.
Experience with printer support, including setup, connectivity, and basic repairs.
Understanding of basic networking concepts and operating systems (Windows and common hospital applications).
Relevant diploma or degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in desktop or IT support, preferably in a healthcare or large institutional environment.
Ability to communicate clearly with non-technical users and provide patient, service-oriented support.
Strong organizational skills, attention to detail, and ability to manage multiple support requests.
Willingness to work on-site in clinical settings and adhere to hospital safety and confidentiality standards.
Industry certifications such as CompTIA A+, Microsoft certification, or equivalent are an advantage.

Work arrangement
No