Business Manager

About the Role
FITPASS is looking for a hands-on Business Manager to acquire new B2B clients and manage existing partnerships across banks, insurance companies, corporates and other institutional partners. The candidate will work closely with the Partnerships & Institutional Alliances team to drive business growth and own account execution, from prospecting and commercial closure to launches, ongoing operations, renewals and payment follow-ups.
Key Responsibilities
Identify and prospect potential B2B clients through research, outreach, referrals and networking; build a qualified pipeline of business opportunities.
Drive new business acquisition through pricing discussions, commercial negotiations and closure, working with the Partnerships & Institutional Alliances lead.
Track the sales pipeline, maintain timely follow-ups and drive opportunities towards conversion and revenue growth.
Arrange and lead meetings with prospective clients, understand their requirements, present FITPASS offerings and develop suitable partnership proposals.
Manage client relationships and senior stakeholders; drive renewals, cross-selling and account expansion while ensuring delivery against agreed commitments.
Coordinate agreements, Statements of Work (SOWs) and addenda with Legal and partners; ensure scope, commercials, effective dates and obligations are accurately documented and implemented.
Drive onboarding and launches, coordinating membership offerings, customer journeys, eligibility, verification, network coverage, integrations and launch assets.
Work with KAMs and Product, Technology, Network, Operations, Finance, Legal and Marketing teams to resolve dependencies and deliver within agreed timelines.
Analyse partner sourcing, activations, utilisation, revenue and service costs; prepare MIS, presentations and business reviews, and recommend corrective actions.
Lead client reviews, draft clear business communications and maintain account records and action trackers with owners, deadlines and timely escalation.
Investigate and resolve partner and member escalations, including activation, network access and fair-use issues, with relevant teams.
Key Skills and Experience
7–12 years of B2B business development, partnerships or key account experience, with a track record of acquiring clients, growing revenue and managing account execution.
Excellent written and verbal communication; ability to independently prepare concise emails, proposals, meeting notes and management presentations.
Commercial judgement and comfort with pricing, revenue, costs and billing; ability to identify inconsistencies in agreements.
Strong ownership, attention to detail and ability to manage multiple accounts and competing deadlines with minimal supervision.
Ability to learn partnership models quickly, translate client requirements into clear actions and judge when to escalate.
Willingness to travel for client meetings and business requirements.
Strong Excel/Google Sheets skills, including pivot tables, lookups, data validation and reconciliation of large datasets.
Experience working with banks, insurers, employee benefits, healthtech, wellness or other institutional service partnerships is preferred.
📩 Interested candidates can share their CV at mahima.yadav@fitpass.co.in

Work arrangement
No