Operational Manager

Company Description MITTI Café is a non-profit organization that creates employment and experiential training opportunities for adults with physical, intellectual, and psychiatric disabilities. The organization operates over 40 inclusive cafés across high-impact locations such as the Supreme Court, major airports, corporate offices, colleges, and public institutions. Through its cafés and training programs, MITTI Café has enabled adults with disabilities to serve millions of meals and beverages while building sustainable livelihoods. Additional initiatives include Karuna (Compassion) Meals for economically vulnerable families and a Good Gifts platform that showcases products from marginalized communities worldwide. MITTI has been widely recognized for its social impact through awards such as Forbes 30 Under 30, NITI Aayog Women Transforming India Award, UN Intercultural Innovation Award, and several other national and international honors.
Role Description The Operational Manager is a full-time, on-site role based in Goregaon, responsible for overseeing day-to-day operations across designated MITTI Café outlets and programs. This role involves supervising café teams, coordinating staff schedules, and ensuring consistent service quality, hygiene, and safety standards. The Operational Manager will monitor inventory, manage vendor relationships, and support cost control measures to maintain operational efficiency. The role also includes implementing standard operating procedures, tracking performance metrics, and preparing regular reports for leadership. In addition, the Operational Manager will collaborate with training and program teams to support inclusive employment practices and create a positive, respectful work environment for all team members.
Qualifications
Operational management skills, including team supervision, shift planning, and performance monitoring.
Experience with food service or hospitality operations, including inventory control, vendor coordination, and quality assurance.
Strong organizational and problem-solving skills to handle multi-site activities and day-to-day challenges.
Ability to communicate clearly and respectfully with diverse stakeholders, including team members, partners, and customers.
Comfort working in an inclusive, mission-driven environment and supporting adults with disabilities.
Proficiency with basic digital tools (spreadsheets, reporting software, communication platforms) for documentation and reporting.
Bachelor’s degree in management, hospitality, social work, or a related field is preferred; relevant experience in operations or nonprofit settings is highly valued.
Prior experience in people management, training, or community-focused initiatives is an advantage.

Work arrangement
No