Senior Client Service Delivery Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Apex Group is seeking a Senior Client Service Delivery Manager to join our growing business in Luxembourg. This is a senior leadership role for an accomplished professional with strong technical expertise, commercial awareness, and the ability to lead complex client relationships, oversee multidisciplinary teams, and drive business growth.
Candidates with strong experience in Securitisation structures, SPVs, IFRS, and Luxembourg GAAP will have a distinct advantage.
Key Responsibilities
Act as the senior relationship lead for a portfolio of clients, providing strategic guidance and exceptional service delivery.
Oversee all operational aspects of client engagements across accounting, corporate administration, governance, and regulatory matters.
Lead and develop a team of professionals, ensuring high-quality service, effective resource management, and strong team performance.
Review and challenge complex accounting and administration deliverables, ensuring technical excellence and regulatory compliance.
Oversee financial reporting, reconciliations, accounts payable and receivable processes, payment execution, and bookkeeping activities.
Lead board meetings and represent clients in interactions with regulators, auditors, and other key stakeholders.
Ensure timely delivery of client and management reporting requirements while maintaining the highest quality standards.
Collaborate with international teams, including colleagues in India and South Africa, to deliver seamless client service.
Identify opportunities to strengthen client relationships, support business development initiatives, and contribute to revenue growth.
Drive continuous improvement initiatives, supporting the implementation of new systems, processes, and operating models.
Skills and Experience
Professional accounting qualification (ACCA, ACA, or equivalent).
10+ years of relevant experience within financial services, corporate services, fiduciary services, or fund administration.
Significant experience servicing Private Equity, Private Debt, Securitisation, and SPV structures.
Strong technical expertise in IFRS, Luxembourg GAAP, financial reporting, and alternative investment structures.
Proven experience leading teams, managing senior stakeholders, and overseeing complex client portfolios.
Strong commercial acumen, leadership presence, and the ability to influence and engage at all levels.
Experience with consolidation, controlling, and oversight of alternative investment vehicles.
This is an excellent opportunity for a senior professional looking to take ownership of strategic client relationships, lead experienced teams, and play a key role in the continued growth of Apex's Corporate Services platform.
Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.