Specialist Travel Desk

WHAT’S ON YOUR PLATE?
This role will manage end to end Travel desk support on a range of all travel activities, managing, negotiating, playing a key role for the travel desk team and delivering good travel experience to the employees, etc.
Note: The role will be negotiating prices of different countries, handling complex data, reviewing policies, identifying gaps and making recommendations for process improvements.
Negotiate and manage corporate rate agreements with airlines, hotels, and car rental companies; review and renew contracts annually
Review the travel policy periodically, identify gaps, and recommend updates to management
Track and report monthly travel spend vs. approved budget; flag overruns proactively
Handle travel disruptions (cancellations, re-routing, emergencies) and act as the point of contact for employees in transit
Monitor traveler whereabouts for international trips to ensure duty of care compliance
Reconcile booked travel against employee expense claims and coordinate reimbursement eligibility with Finance
Assist employees in making travel arrangements internationally and domestically to include hotel and car rentals.
Secured reservations for air travel, hotel and car rentals, following up when necessary, to complete the reservation
Advised the employees on destinations and made arrangements for transportation, accommodations, car rentals
Completed travel arrangements and related services for employees including air, hotel and car at lowest possible fares to maximize revenue
Provided advice about visas or passports, verified that all travel arrangements are confirmed prior to departure
Follow all company policies and procedures to assure accurate travel arrangements for employees.
Coordinated and made professional, accurate and cost-effective travel arrangements for the employees
Provided outstanding customer service by assisting with on-line flight bookings and hotel reservations
Calculate rates and introduce a high volume of savings
Maintained and excellent track record for effectively managing and growing corporate accounts
Handled all related admin/personnel & accounting issues with regards to air travel eligibility for reimbursement
Ensure to keep the travel cost within the budget
Procurement Support (Category Assistance)
Assist the Procurement team in day-to-day sourcing activities for assigned categories, including preparing RFQ/RFP documents and vendor comparison summaries
Coordinate vendor onboarding and maintain up-to-date vendor data in the vendor database
Support contract tracking and renewal reminders in the contracts management system (Onit)
Conduct basic market benchmarking and price comparisons to support category decisions
Assist in spend analysis and data consolidation for reporting purposes
WHAT DID WE ORDER?
Bachelor’s Degree
Solid knowledge and understanding of travel desk processes, policy, and systems
2-4 years’ Experience in Travel Desk Management.
Basic understanding of procurement processes and vendor management
Experience working across multiple legal entities or business units is a plus
Strong analytical skills to ensure both short- and long-term business goals, objectives, and targets are met
Ability to negotiate, establish, and administer contracts with Hotels and other parties
Excellent verbal and written communication skills
Accuracy and precise attention to detail
Ability to work with management and staff at all levels

Employment type
Contract

Work arrangement
No