Customer Success (CSM)

This role is for one of Weekday's clients
Salary range: Rs 500000 - Rs 800000 (ie INR 5 - 8 LPA)
Min Experience: 1+ years
Location: Bengaluru, Karnataka, India
JobType: full-time
We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow. This is not a a support role; it is a growth role. You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands. Key metrics include Net Revenue Retention (>100%), Revenue Realization, Account Retention, and Product Adoption.
Requirements
Key Responsibilities
Lead smooth onboarding for new accounts and ensure early success
Identify opportunities for upsell or cross-sell based on customer usage and goals
Collaborate with founders and sales to grow account revenue
Conduct monthly reviews with key accounts to surface wins and gaps
Maintain a deep understanding of customer business goals and align product value accordingly
Proactively identify churn risks and execute recovery plans
Educate customers on new features and AI use cases to drive adoption
Build advocacy by driving success stories, testimonials, and case studies
Partner with marketing to co-create webinars, product showcases, and user stories
Track usage, retention, and billing metrics for each account
Maintain accurate forecasting and ensure timely renewals and payments
Provide structured feedback loops to product and growth teams
Qualifications
Revenue-first mindset and energy from growth numbers
Managed accounts in a SaaS environment
Understand client lifecycles
Love solving problems and spotting upsell opportunities
Communicate clearly
Think analytically
Act fast
Believe in ownership
Must-have skills
Customer Relationship Management, Customer Success, Stakeholder Management

Work arrangement
No