Customer Contact Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
A SNAPSHOT OF YOUR ROLE
Location: Ortigas
Shift: Mid-shift, possible weekdays off
As a Customer Contact Officer, you'll support customers of a leading UK ticketing and events provider, delivering exceptional service across multiple channels. You'll assist with bookings, enquiries, and event-related concerns, ensuring every customer has a seamless and enjoyable experience.
YOUR DAILY RESPONSIBILITIES
Respond to customer enquiries and booking requests across phone, email, chat, and social channels
Process ticket orders, cancellations, and refunds for events
Assist customers with event-related concerns and provide accurate information
Resolve customer issues at first point of contact where possible
Maintain accurate records and follow service processes
Deliver a high standard of customer experience across all interactions
A BIT ABOUT YOU
Confident using multiple systems and working across omni-channel support
Strong communication skills with professionalism across all interactions
Adaptable in a fast-paced and changing environment
Strong problem-solving skills with the ability to implement solutions
Good time management and ability to handle competing priorities
High attention to detail with a sense of urgency
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!