Securities Services – Client Solutions Manager – Associate

Join a team where your expertise in project management makes a real impact. At JPMorgan Chase, you’ll collaborate with a diverse client base and drive initiatives that matter—for our clients and the firm.
As a Client Solutions Manager, you will manage the implementation of new and incremental business for Securities Services within JPMorgan’s Commercial & Investment Bank (CIB). You’ll work with a wide range of clients, including Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers, and Insurance Companies. Your role will span all Securities Services products, from single product implementations to complex, multi-entity deals, ensuring seamless delivery and high client satisfaction.
Job responsibilities:
Lead execution of key implementation projects, managing resources across multiple locations and disciplines
Drive client requirements gathering, propose and influence target solutions
Collaborate with internal partners to design, document, and secure sign-off on scope and solutions
Develop and manage project delivery plans
Facilitate negotiation of client legal agreements
Execute plans with robust governance and reporting
Actively mitigate and manage project risk, coordinate timely resolution of issues
Manage scope containment and change management
Motivate virtual teams across locations and disciplines
Conduct post-implementation and production satisfaction reviews
Prioritize, track, and report on all projects in the pipeline
Ensure compliance with all controls and procedures
Own project communication to internal and external stakeholders
Deliver high levels of internal and external client satisfaction
Contribute strategies for excellent client experience
Drive internal team and department-wide initiatives
Influence senior executives at key clients
Required qualifications, capabilities, and skills:
Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, Fusion)
Project and program management skills
Highly structured and methodical execution
Clear, articulate, and concise communication
Client-facing skills
Ability to influence and collaborate with multiple internal disciplines
Presentation skills
Risk identification and resolution
Ability to systematically remove ambiguity
Relationship skills—integrity, intelligence, problem solving
Ability to work well in an evolving environment
Preferred qualifications, capabilities, and skills:
Bachelor’s degree
3+ years in Financial Services, particularly Securities Servicing
2+ years in a client-facing project management role or commensurate experience