Field Service Engineer - Robotics Division

Job Function:
The Field Service Engineer – Robotics Division is responsible for troubleshooting, maintaining, and repairing industrial robotic systems at customer sites. This role serves as a technical expert and customer-facing representative, ensuring equipment reliability, minimizing downtime, and supporting customer satisfaction throughout the lifecycle of Stäubli robotic solutions.
Reports to:
Service Manager, North America
Responsibilities and Objectives:
Diagnose and resolve electrical, mechanical, software, and controls-related issues.
Perform preventive and corrective maintenance activities.
Provide onsite and remote technical support to customers.
Train customer maintenance and operations personnel.
Document service activities, root cause analyses, and recommendations.
Collaborate with engineering, project management, spare parts, and sales teams.
Support emergency service calls and customer downtime situations.
Ensure compliance with safety policies and customer site requirements.
Maintain accurate service reports (CRM) and expense documentation.
Adhere to all safety, quality and, environmental standards.
Required Qualifications:
Associate degree, technical diploma, or equivalent experience in Engineering Technology, Mechatronics, Robotics, Electrical Engineering, Industrial Maintenance, or a related field.
3+ years of experience troubleshooting industrial automation, robotics, controls, or manufacturing equipment.
Ability to read electrical schematics, mechanical drawings, and technical documentation.
Strong problem-solving and customer service skills.
Valid driver’s license and ability to travel extensively.
Ability to work independently in customer-facing environments.
Ability to read, write, and communicate fluently in English
Preferred Qualifications:
Experience with industrial robots and robotic automation systems.
Knowledge of PLCs, HMIs, industrial networks, servo systems, and motion control.
Experience in manufacturing, automotive, logistics, or general industry environments.
Previous field service experience supporting capital equipment.

Employment type
Full-time

Work arrangement
Hybrid