HVAC and Plumbing Service Manager

Job Title: HVAC and Plumbing Service Manager
Location: Huntingdon, PA
Schedule: Monday–Friday
About D.C. Goodman & Sons
D.C. Goodman & Sons is a full-service commercial mechanical contractor specializing in HVAC, plumbing, electrical, and sprinkler systems for commercial and institutional clients. We’re a hands-on, high-standard team — and we’re building something worth being a part of.
Here’s Where You Come In
You’ve come up through the trades, know commercial mechanical systems firsthand, and you’re ready to build — not just manage. This is a ground-floor opportunity to shape a service division from scratch. You’ll run service calls early while the foundation is built, transitioning into a more traditional management role as the team matures.
What You Should Know
No formal preventive maintenance program currently exists — creating one is a core part of this job. You’ll consolidate service responsibilities currently spread across multiple department heads into one unified operation. We’re looking for someone who sees that as an opportunity, not an obstacle.
Overall Purpose
The Service Manager owns the service side of the business end to end — building the department, developing a PM program from scratch, and managing operations, client relationships, and financials as the program grows.
Key Areas of Responsibility
Department Build-Out
Consolidate service responsibilities into a unified department with consistent processes, scheduling, and staffing
Develop a PM program from the ground up — schedules, service agreements, documentation, and pricing
Partner with estimators to identify new PM and service contract opportunities
Operations & Technical Leadership
Manage day-to-day scheduling, dispatch, and prioritization of PM visits, service calls, and emergency response
Personally perform service, diagnostics, and repairs in the early stages; review technician diagnostics on complex commercial equipment — rooftop units, boilers, chillers, VAV/VRF systems, backflow prevention, sewer pumps, and grinders
Establish on-call rotation for after-hours coverage and coordinate with other department leads on multi-trade jobs
Team & Client Management
Hire, supervise, mentor, and develop HVAC/Plumbing Technicians as the department grows
Serve as the primary client contact, ensuring response times, quality, and communication meet expectations
Build and maintain service agreements and identify opportunities to expand scope with existing clients
Financial Oversight
Own department financials — labor allocation, job costing, invoicing, and profitability
Track and report key service metrics including response time, first-time fix rate, and technician utilization
Desired Skills & Experience
7–10+ years of hands-on commercial HVAC and/or plumbing experience including lead, foreman, or supervisory experience; comfortable performing hands-on technical work in a build-out environment
Strong knowledge of commercial mechanical systems, blueprints, and specs
OSHA 30 and EPA 608 Certification required (or willingness to obtain within 6 months); valid driver’s license required
Prior experience building a service line, PM program, or department from scratch a plus
Experience with dispatch/scheduling software, job costing, and service contract management a plus
Backflow prevention certification, NATE Certification, and multi-trade coordination experience a plus
The Full Package
Health insurance (medical, dental, vision)
401k retirement plan
Paid holidays and PTO
Paid training and professional growth potential

Employment type
Full-Time

Work arrangement
No