Live opening · Posted 7 hours ago
Call Center Representative
US Physical Therapy · Brighton, MI, United States
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At a glance
The key details from the original listing.
CompanyUS Physical Therapy
LocationBrighton, MI, United States
Job typeFull-time
Work modeNo
Source
Smartrecruiters
ListedPosted 7 hours ago
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About the role
Description supplied by the original job listing.
📋 Key Responsibilities:
Answer incoming phone calls in a courteous, professional manner
Schedule, confirm, and reschedule patient appointments
Provide information about our services, therapists, and clinic policies
Verify insurance coverage and collect necessary patient details
Assist with appointment reminders, follow-ups, and general inquiries
Accurately enter and update patient information in the scheduling system
Communicate effectively with clinical staff to ensure smooth workflow
Previous experience in a medical call center or healthcare office (preferred but not required)
Excellent verbal communication and customer service skills
Strong attention to detail and ability to multitask
Familiarity with medical terminology and insurance verification is a plus
Proficient with computers, scheduling software, and basic office tools
Bilingual (English/Spanish) a plus
Employment type
Full-time
Work arrangement
No
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