Customer Care Tech

Job Description:
This position is responsible for managing inventory activities for assigned departments or clinical programs. Key responsibilities include distributing and maintaining supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day-to-day management of inventory for the assigned department, facility, or clinical program, ensuring smooth operations and availability of necessary supplies.
Schedule: Thursday - Saturday
Hours: 12:30pm - 11:00pm
Essential Functions
Perform inventory control on stock and non-stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized. Act as liaison between Supply Chain and assigned department, facility, or clinical program.
Order and deliver supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.
Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to Intermountain policy and procedure to ensure prompt and correct computer input and filing.
Communicate information concerning supply levels, new products, standardization, and implementation to relevant department staff. Troubleshoot issues for problem resolution.
Assign tasks to backup or fill in for Coordinator I.
Restock supplies in identified storage locations, considering shelf life (product rotation) and the configuration and maintenance of par cart areas.
Demonstrate proficiency in cycle count process; cycle count certification may be appropriate depending on assigned areas.
Validate incoming product via tote scanning, verification, and tote delivery using 'Counter' and 'Delivery' functions.
Utilize the SCIS system to ensure distribution, inventory, receiving, departmental files, and reports are managed in accordance with auditing, accounting, and other regulatory agencies.
Ensure compliance with policy and standard operating procedures. Research and resolve SCIS-related problems for assigned inventories and coordinate with appropriate stakeholders or clinical program and SCO Business Applications Team. Review daily, weekly, and monthly reports for assigned locations.
Skills
Materials Management
Medical Supply Distribution
Supply Chain Processes
Warehouse Inventory Management
Warehouse Management System (WMS)
Excellent Team Player
Continuous Improvement (CI)
Required Qualifications
Six Months of related Materials Management experience.
Strong verbal, written, and interpersonal communication skills.
Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
Experience in a role requiring strong attention to detail, accuracy, and dependability.
Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
Experience in a role working with healthcare supplies.
Preferred Qualifications
One year of healthcare related distribution experience.
Physical Requirements
Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.
Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.
Expected to bend, lift, and carry patient files, documents, equipment, and supplies.
Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.
Location:
Intermountain Health Lutheran Hospital
Work City:
Wheat Ridge
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.31 - $25.11
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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