Credit Service Representative

What this role is about
You’ll help power an efficient, accurate credit workflow by owning:
Customer‑centric inbound and outbound communication that meets company quality standards
Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
Management of incoming and pending supplement requests with attention to detail and turnaround time
Interpretation and review of credit reports, including complex scenarios such as bankruptcy or foreclosure
Delivery of timely, accurate information to customers and internal teams
Compliance with all Federal and State regulations, privacy standards, and internal procedures
Accurate documentation and adherence to training manuals, workflows, and policy guidelines
Effective routing of inquiries and close partnership with other internal departments
You’ll ensure supplements are processed quickly and accurately—supporting production goals for volume, turn‑time, and quality.
Close partnership with production teams
You’ll work closely with credit operations, underwriting support, and customer‑facing teams to:
Prioritize supplement requests
Resolve credit or documentation issues
Maintain accuracy and service levels in a call‑center environment
Ensure customers receive consistent, compliant, high‑quality communication
What you bring
Experience in the financial services or mortgage services industry (required)
Strong understanding of credit services, reports, and regulatory considerations
Customer service experience in a professional environment
Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.)
Excellent communication, decision‑making, persuasion, and problem‑resolution skills
Comfort working in a fast‑paced, goal‑oriented, team‑based environment
Proficiency with Microsoft Office
Bilingual Spanish/English HIGHLY preferred
Willingness to work the PST time zone
How performance is measured
Success in this role is driven by:
Production volume
Turn‑time on supplement requests
Accuracy and quality
Customer satisfaction
Compliance with all regulatory and procedural requirements

Employment type
Full-time

Work arrangement
Yes