Eligibility Worker (Public Benefits Specialist) – Spanish bilingual preferred

Initial Posting Date:
09/23/2026
Application Deadline:
10/12/2026
Agency:
Department of Human Services
Salary Range:
$4,519 - $5,988
Position Type:
Employee
Position Title:
Eligibility Worker (Public Benefits Specialist) – Spanish bilingual preferred
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Grants Pass team is seeking a talented individual who has experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!
Spanish/English bilingual preferred position: You do not need to be bilingual to apply or be considered for this position. However, preference will be given to candidates who are bilingual in Spanish and English. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay upon passing test(s) evaluating your proficiency.
Summary of Duties
Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
As an Eligibility Worker (Public Benefits Specialist), you will:
Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
Perform eligibility determinations, redeterminations, and periodic reviews.
Assist customers in-person and over the phone who are receiving or applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations.
Create a work environment where everyone feels welcomed, appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.
Minimum Qualifications
One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Experience actively listening to customers and asking clarifying, open-ended questions to gather complete and relevant information.
Experience applying critical thinking and sound judgment to make informed decisions using available data and resources.
Experience communicating complex and technical information clearly to diverse audiences, both verbally and in writing.
Experience organizing tasks and managing time effectively to meet established deadlines.
Experience contributing as a dependable and approachable team member, welcoming feedback and suggestions to strengthen work performance.
Attention all candidates – a cover letter is required!
Clearly describe how you meet the essential attributes listed above in your cover letter.
Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application. Do not upload documents in the Education section, as those are not visible to recruiters or hiring managers at this time.
Clearly describe how you meet the minimum qualifications in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.
Please include detailed work history that includes the month/year start date and month/year end date for e