Lead Host / Hostess

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability – compelling the sport’s top players and recreational golfers alike. Set in the rugged Sonoran Desert and surrounded by the stunning McDowell Mountains, TPC Scottsdale boasts two championship courses for players to enjoy – the world famous Stadium Course and the stunning Champions Course. As Arizona’s only PGA TOUR property, you'll experience the standards of quality and service normally reserved for the TOUR professionals.
Tee up your career as a part of our team with the TPC Network!
The Lead Host/Hostess greets all players, members, and guests upon arrival to the dining area. Making members and guests feel welcome and expeditiously escorting all players, members, and guests to tables to ensure expedient, quality service. The Lead Host/Hostess is also responsible for training new team members.
QUALIFICATIONS
High school diploma or equivalent education
Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience
RESPONSIBILITIES/DUTIES
Greet all arriving players, members and guests at assigned station in a pleasant manner, making them feel welcome and at ease
Escort all arriving players, members and guests to their desired dining location, present menus and inform them of who their server will be
Promptly notify servers of newly seated tables to ensure prompt service to guests. Maintain constant contact with servers to ensure they are not behind and are able to provide the expected service level to all guests
Continually assess the dining room and make sure the seating chart is accurate based on open tables
Schedule dining reservations and arrange special services for players, members and guests as requested. Check answering machine to assure all reservations have been properly recorded and with complete guest information
Ensure that work stations are neat, clean, and properly set according to TPC standards, including podium, doorways, and dining room entryways. Participate in the continuous cleaning and up-keep of all Food and Beverage areas
Keep station stocked with required supplies at all times. Inspect all menus and ensure that all are current, clean and in good condition
Bid a fond farewell to all departing players, members, and guests thanking them for their visit. Inquire as to how their visit was and ask them to return
Advise supervisor of any special guests and department heads dining in restaurant
Train new Hosts and Hostesses.
Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
Attend pre-shift meetings as requested by the supervisory staff.
Expedite food and beverage items as needed. Serve only food and beverage items that meet strict standards, as outlined by the menu specifications work sheets. Use the proper garnishes, china, glassware and flatware for all food and beverages
Handle and count cash, make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures
Understands members and guests’ comments and complaints and forwards that information immediately to supervisor
Ensure that the Director of Food and Beverage and other supervisory staff is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served
Set-up and break-down tables, chairs, display tables, theme decorations and other equipment as requested
Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs and operating within all state and Federal laws, rules, and regulations relating to alcohol, cigarette and tobacco division
Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. Ensure that service procedures are adhered to as outlined in the TPC Brand Standards
Special projects or other duties as assigned
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.
An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Travel
Travel is not expected for this position
Work Schedule Expectations
This position requires shifts as necessary based on business levels
Supervisory Responsibility
This position has no direct supervisory responsibilities