Implementation Specialist (Remote)

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoThe Implementation Specialist supports the successful deployment of new platforms, processes, and operating models across the organization. Partners with business teams, Product, Technology, Training, Support, and other cross-functional stakeholders to coordinate implementation activities from readiness and launch through hyper care, stabilization, and transition to ongoing operations. Provides structure and visibility across complex implementations by monitoring progress, identifying risks and dependencies, facilitating issue resolution, and supporting data-informed decision-making. Contributes to consistent, scalable implementation practices and continuous improvement across future rollouts.
HOW YOU’LL CONTRIBUTE
Coordinates implementation activities across the lifecycle, including readiness, launch, hyper care, stabilization, and transition to ongoing operations.
Partners with business and technical teams to align implementation plans, activities, dependencies, milestones, and responsibilities.
Maintains implementation plans, playbooks, tools, documentation, and established readiness and transition criteria.
Establishes and supports cross-functional operating cadences for implementation coordination, issue resolution, escalation, and decision-making.
Identifies and tracks risks, issues, blockers, and dependencies; ensures appropriate ownership, action planning, escalation, and follow-through.
Monitors implementation, adoption, support, and operational performance indicators to assess rollout health and identify emerging concerns.
Synthesizes operational data, stakeholder feedback, and implementation observations to identify trends and areas requiring attention.
Develops concise status reporting that provides stakeholders and leaders visibility into implementation progress, risks, issues, trends, and required decisions.
Facilitates cross-functional problem solving and coordinates timely communication of critical information to appropriate stakeholders.
Captures lessons learned and identifies opportunities to improve and standardize implementation processes, tools, and practices across future rollout activities.
Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
Bachelor’s degree or equivalent combination of education and experience.
Typically have 4+ years of related experience.
Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field.
Experience coordinating complex initiatives across multiple business and technical teams.
Experience identifying and managing project or implementation risks, issues, dependencies, actions, and escalations.
Experience supporting enterprise technology, platform, process, or operating-model implementations preferred.
Experience with go-live, hyper care, stabilization, adoption, or large-scale implementation activities preferred.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Strong organizational and project coordination skills with the ability to manage multiple priorities, activities, and dependencies.
Strong analytical and problem-solving skills with the ability to interpret operational data, identify trends, and translate information into action.
Ability to synthesize complex information and communicate key findings, risks, and priorities clearly to different audiences.
Strong written and verbal communication skills.
Ability to build effective cross-functional relationships and influence outcomes without direct authority.
Ability to identify risks and issues proactively and facilitate appropriate resolution and escalation.
Knowledge of implementation, operational readiness, adoption, and stabilization practices.
Familiarity with dashboards, key performance indicators, and operational performance reporting.
Ability to work effectively across business, Product, Technology, Support, Training, and Change Management functions.
Ability to adapt and remain effective in fast-paced, evolving environments.
Pay Range: $85,000.00 - $113,300.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.