Customer Service Representative

We are seeking a Customer Service Representative to assist the Customer Care team with entering orders, answering emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.
Key Responsibilities:
Handle incoming and/or outgoing customer service-related emails with expedience and proficiency within the company standard when applicable
Enter standard non-credit card, warranty, sample and contract orders and credits with accuracy, expedience, and proficiency within the company standard when applicable
Close out service calls when applicable
Complete installation calls for service when applicable
Complete all assignments within established time frames or as set forth by company standard
Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
Meet or exceed individual, department and company goals
Requirements
High school diploma or GED
2+ years customer service experience or comparable experience
Ability to work in a team environment (multiple people working towards same/similar goal)
Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office
Strong verbal skills and written communication skills
Demonstrate professionalism and dependability
Ability to multi-task and prioritize work
Ability to work independently and with little supervision
Working knowledge of user systems, preferably SAP
Benefits
Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

Work arrangement
No