Client Services Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Description
Client Services AnalystLocations: Chicago, Ill / HybridGet To Know Us:We are a growing team with a start-up mentality and we are looking for motivated people who want to be part of an exciting growth opportunity in the Fintech industry.Why You Will Love It Here!and ,assetsthe
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Provide technical Customer support for the Lightning and Singularity for Banking applications via phone or e-mail to existing customer base
Assist with the technical administration and execution of new user implementations
Assist in the design and specifications of system enhancements
Assist with QA testing of new releases of the application
Update and enhance documentation on the application, training handouts, procedures, etc.
Develop and maintain an understanding of securities and investment accounting best practices to use in coaching our clients to successful utilization of our software and services
Develop detailed knowledge of client companies – decision makers, influencers, types of business units, invested asset. Leverage this knowledge to strengthen and grow relationships with clients
Ability to track multiple deadlines, multi-task, and prioritize across several clients and internal demands
Achieve department goals in the areas of client satisfaction, revenue opportunity identification, and other established performance metrics
Other duties as assigned including the management of internal projects
Knowledge and/or experience in a Bank Capital Markets, Treasury or Fixed Income Trading environment, either in operations or as a trading floor assistant
Strong knowledge of Fixed Income accounting for bonds, funding instruments, collateral, MBS, CLO, Swaps, etc.
Strong analytical ability to perform full range of problem-solving tasks - ability to define problems, collect data, establish facts and draw valid conclusions and effectively adapt to rapidly changing technology
Excellent written and verbal communication
Strong accounting, finance, or investment knowledge a plus
Knowledge of SQL, mobile technology, web-based software is preferred
Aggressive, competitive self-starter
Excellent communications and interpersonal skills
Passionate focus on client satisfaction
Desire to operate in a fast-paced, entrepreneurial and fun environment
WHAT YOU WILL BRING
Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.
Experince with Web-based Software. SQL. Mobile Technology
4 Years experience working with Clients and problem solving while providing solutions in a technical environment.
2-4 Years of experience and Strong knowledge of Fixed Income accounting for bonds, funding instruments, collateral, MBS, CLO, Swaps, etc
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.
Illinois: The expected base salary for the position is between 65000 USD to 75000 USD.
In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.