Solutions Architect

Job Description:
Shape the Future of Customer Experience
Are you the person who can walk into a room, uncover a client's biggest business challenges, connect the dots across technology, people, and process, and design a vision that drives real transformation?
We're looking for a Solutions Architect to partner with some of the world's most recognized brands and help them unlock the full power of the Adobe ecosystem. In this highly visible role, you'll lead discovery workshops, build strategic roadmaps, develop compelling business cases, and design innovative solutions that accelerate digital transformation.
This is not a hands-on implementation role. It's an opportunity to become a trusted advisor, strategic consultant, and solution visionary who helps clients connect technology investments to measurable business outcomes.
What You'll DoLead Discovery & Shape Strategy
Facilitate executive and stakeholder discovery workshops
Assess technology maturity, organizational challenges, and capability gaps
Identify opportunities across content supply chain, customer data, personalization, and journey orchestration
Translate technical findings into clear business value and actionable recommendations
Design Future-State Solutions
Develop strategic roadmaps that maximize value realization and support business objectives
Architect solutions across Adobe Experience Cloud and broader marketing technology ecosystems
Create compelling presentations, architectural diagrams, integration concepts, and business cases
Quantify value through ROI, efficiency gains, reduced risk, and time-to-market acceleration
Partner with Sales & Client Teams
Collaborate with Adobe sellers, account leaders, and technical SMEs
Support business development efforts through solution positioning and technical storytelling
Help identify Adobe licensing and growth opportunities
Build client confidence through strategic consultation and thought leadership
Drive Innovation
Stay at the forefront of Adobe technologies, AI capabilities, and digital experience trends
Advise clients on emerging solutions including content supply chain, customer data platforms, personalization, analytics, and generative AI
Create reusable frameworks, business case models, and discovery approaches that scale across engagements
What Success Looks LikeYou thrive when you're:
Solving complex business challenges
Influencing executive stakeholders
Connecting business strategy with technology solutions
Building roadmaps that clients can actually execute
Turning technical concepts into compelling business narratives
What We're Looking ForExperience
Experience in solution architecture, technical consulting, pre-sales, or enterprise transformation leadership
Proven background leading discovery workshops and executive stakeholder conversations
Experience building business cases, ROI models, and transformation roadmaps
Deep understanding of customer data, marketing technology, analytics, workflow management, or digital experience platforms
Experience partnering closely with sales organizations and account teams
Adobe & MarTech ExpertiseExperience with multiple Adobe solutions and adjacent technologies, including:
Adobe Experience Platform (AEP)
Adobe Journey Optimizer (AJO)
Customer Journey Analytics (CJA)
Adobe Experience Manager Assets (AEM Assets)
Workfront
GenStudio
Customer data, identity, personalization, and analytics platforms
Traits That Stand Out
Strategic thinker
Exceptional communicator
Executive presence
Collaborative leader
Business-first mindset
Naturally curious about emerging technology and AI
Why Merkle & dentsu?
At Merkle, you'll work alongside industry-leading practitioners helping enterprise organizations solve their most complex customer experience, data, content, and marketing challenges. You'll have the opportunity to influence digital transformation programs, shape multimillion-dollar initiatives, and drive meaningful business outcomes for global brands.
If you enjoy solving business problems, influencing strategy, and helping organizations transform the way they connect with customers, we'd love to talk with you.
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.