Student Administrator

Location: Grafton, Auckland
Full-time | Permanent | On-site
As a Student Administrator, you will be responsible for upholding excellent customer service and delivering an exceptional student experience by ensuring that all student enrolments are processed both accurately and efficiently with a student-centric approach to all subsequent tasks. This role reports to the National Sales Manager and the Administrative Team Lead.
Key responsibilities include:
Student Enrolment processing - ensuring paperwork is completed and compliant with TEC rules and policies; Complete Studylink VOS; Ensure CRM process is completed
Fee Collection Management – Public Trust accounts are created and up to date ; Manage student fees in a timely manner
Team Collaboration – work with wider sales team ensuring support where needed
General administration & Customer Support. You will be assisting Domestic students with tuition applications and enquiries, and International students with a diverse range of needs
Compliance & Documentation – Maintain accurate records; Issue confirmation letters and invoices accurately
About you:
You're a detail-oriented Student Administrator with a strong focus on delivering an exceptional student experience through accurate enrolment processing and responsive support. Experienced in managing compliance, documentation, and fee administration, with a proven ability to work collaboratively across teams and support both domestic and international students. Known for strong organisational skills, clear communication, and a solution-focused, student-centric approach in fast-paced education environments.
You will have:
Proven experience in customer service or administrative roles, preferably in the education sector.
A background working in technology and creative environments
Past experience in a role working with both domestic and international student needs - highly advantageous!
Strong attention to detail and organisational skills.
Excellent communication and interpersonal abilities.
Solution focused approach to challenges.
Commitment to a student-centric approach in all interactions.

Employment type
Full-time

Work arrangement
No