Manager-Core Performance

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Team Member - Voice Performance Management
Function / Department
Central Operations Group: Core Performance-Active Operations
Job Purpose
To efficiently monitor, maintain, and investigate deviations till resolutions for network KPIs & services for IMS VoLTE, SDM, CS Core, & Signaling, so as to uphold a quake free network, and deliver operational excellence and ensuring best class network quality for VIL customers through deployment of best operational practices and guidelines.
To Co-ordinate with SNOC, MS-Partners, OEM’s, Circle & various inter-functional teams, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues.
*Network elements involved (As per current deployment)
IMC, TAS, SBC, MSC/GMSC, MSS/GCS, MGW/GMGW, STP/DSR, DRA, MNP DB, HLR, HSS, NDS, EIR.
Key Result Areas/Accountabilities
Enabling and monitoring performance reports and real time alerts to proactive monitor the Performance KPIs
Enabling Performance reports of Cloud KPIs Core domains as per targets
Ensuring regulatory/DoT directives/compliance is met w.r.t customer experience
Core Performance Management to achieve operational efficiency
Maintain and improve Core KPIs w.r.t set benchmark for each NE
Tracking clear code trend and troubleshooting the same to minimize the service impact
Creating real time alerts on KPI deviation to quickly detect performance issues
Identify RCA for KPI dip and implementing corrective actions throughout circles
Detection of performance KPIs deviations and tracking till resolution
Analysis w.r.t trace/logs for troubleshooting KPI deviations & customer complaints such as MO, MT, SMS, roaming etc. and taking corrective actions
Audit of N