Field Service Representative for Sasebo, Japan

The Field representative based in Sasebo, Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members.
Roles & Responsibilities:
Provide responsive, professional customer service to U.S. military installations and Navy ships.
Oversee operations at the Fukuoka warehouse facilities.
Coordinate preparation for quarterly and annual warehouse sanitation audits and oversee food defense activities.
Resolve customer concerns and coordinate corrective actions with the appropriate teams.
Maintain effective relationships with Navy ship and land-based customers, the DLA Troop Support Contracting Officer’s Representative (COR), and CPFD service providers.
Coordinate with CPFD team members across all service areas to support customer requirements.
Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutes for items not in stock (NIS), and accurately process customer-requested changes to quantities and delivery dates.
Verify stock availability, relabel products approved for shelf-life extensions, and coordinate special product deliveries.
Track inbound containers and recommend transfers between warehouses to support inventory replenishment.
Oversee Deli, Bakery, and GSA operations in southern Japan.
Provide service support for Air Force Non-Appropriated Fund (AFNAF) operations as assigned.
Perform other related duties as assigned.
Job Requirements:
Education:
HS Diploma or GED equivalent
Experience:
Customer Service, Distribution, Logistics and/or Sales experience a must. Prior military experience preferred.
Additional Qualifications:
Ability to work independently without direct supervision
Demonstrate the ability to communicate effectively, in writing and orally with internal and external customers/vendors.
Strong and dependable team player
Detail oriented, time management and multitasking skills a must.
Must complete and pass a background check to obtain SOFA Status
Must have a vehicle and authorization to drive on all local military bases
Computer Skills:
Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs