Operations Automation Associate

About the Role
The Associate, Operations Automation owns the automation, data and AI tooling that keeps Carousell Luxury's day-to-day operations running: marketing data pipelines and the marketing spend and ROI dashboard, TikTok Live and Instagram automation, pricing tools and competitor intelligence, internal tools for merchandisers, our Shopify storefronts, weekly business review (WBR) reporting pulled directly from Postgres, and troubleshooting of order processing and payments issues.
This is a hands-on technical role: you'll write scripts and queries, build and maintain internal dashboards and tools, and work directly with production data sources and APIs, not just low-code/no-code automation.
Key Responsibilities
Build and maintain data pipelines from Meta, Google, Instagram and Shopify into our shared database, and run the marketing spend/ROI dashboard, order attribution and customer LTV views
Build and maintain live commerce and social automation: TikTok Live to Shopify sync (orders, refunds, relisting sold items) and automated Instagram posting
Build and run pricing tools for merchandisers, including competitor intelligence , and AI-assisted attribute detection; support authentication workflows
Develop and support internal tools and maintain our Shopify storefronts (Carousell Luxury and Luxury Lexicon): collections, templates, emails and bug fixes
Pull, query and model data directly from Postgres to produce WBR (and related MBR/QBR) reports and performance metrics for leadership
Troubleshoot order processing. Act as backup for the Operations Automation lead, covering internal admin tools, POS and payments issues during leave
Analyse current business processes to identify automation opportunities, proposing solutions that improve efficiency and reduce cost
Partner with IT, Operations, Customer Support and Finance to integrate and deploy automation and reporting solutions
Monitor and maintain automated systems and internal tools, addressing issues and ensuring reliability and performance
Create and maintain comprehensive documentation for automated processes and generate reports on automation performance and metrics for the management team
You Have
At least a Bachelor's degree in computer science, information technology, engineering, business, or a related field
Working proficiency in Python and SQL (Postgres), and strong Excel/Gsheet skills
Experience building or maintaining automations, internal tools or dashboards in a business operations context
Ability to learn fast and work independently in a fast-paced, ambiguous environment
Ability to multi-task and work to standard operating procedures
Strong ownership and commitment to high-quality, reliable work
A positive, can-do attitude and good problem-solving skills
Shopify experience is a plus
Comfortable coworking with AI tools (e.g. Claude, Gemini, ChatGPT) to speed up scripting, data analysis and troubleshooting
Nice to Have
Technical Skills
Experience with scripting/automation beyond low-code tools (e.g. Python, scheduled jobs, APIs)
Familiarity with direct database access and querying (Postgres or similar)
Basic understanding of payments or e-commerce checkout flows
Knowledge of basic IT infrastructure and systems
Analytical Skills
Ability to troubleshoot automation and data pipeline issues independently
Understanding of process mapping and improvement
Communication and Collaboration
Effective communication with cross-functional stakeholders
Comfortable working with some supervision while building domain knowledge
Professional Development
Eagerness to learn and upgrade skills
Participation in relevant training and workshops

Employment type
Full-time

Work arrangement
No