D2C Delivery Coordinator - Consultant

Our client, India’s Leading Energy Solutions Provider is looking for a proactive and customer-focused D2C Delivery Coordinator to manage and streamline the end-to-end customer fulfilment process. The role requires strong stakeholder management, problem-solving, and execution capabilities to ensure a seamless customer experience, operational excellence, and timely delivery of commitments.
Key Responsibilities:
Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
Track and coordinate subsidy and net-metering related processes and documentation
Coordinate order processing, billing, material readiness and last-mile delivery
Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling
Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status
Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays
Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution
Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey
Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution
Ensure accurate and timely updates in CRM and other operational trackers
Support resolution of customer escalations related to documentation, payments, delivery or installation coordination
Skills Required
2–3 years of relevant experience in customer operations, order fulfilment, logistics coordination, project coordination, installation coordination, customer delivery or sales operations
Proficiency in CRM and Excel; understanding of logistics, documentation, vendor coordination and SLA management
Strong coordination, follow-through and problem-solving skills
Good communication and stakeholder management skills
Graduate degree (BTech/ BE preferable)
MBA/PGDM in Operations/Supply Chain is preferred

Work arrangement
No