MAC Specialist

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We are looking for a Moves, Adds & Changes (MAC) Project Manager for our Integrated Facility Management (IFM) business line embedded within our Amazon dedicated account team.
About JLL
We are JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
The Moves, Adds & Changes (MAC) Project Manager owns the full lifecycle of office moves – from planning through execution to post-move review – coordinating employee relocations within and between buildings with multiple stakeholders. The role combines end-to-end project management, data management, and auditing across the MAC service line, including accurate employee location data and timely floor plan updates. Fast-paced and high-volume, the position typically carries 5-15 concurrent projects ranging from small team moves to full building restacks.
The role reports to MAC Operations Manager and sits within the Operational Readiness team, which integrates two workstreams: MAC (moves and space reconfigurations) and Launch (new or expanded workplace activation). Primary focus is MAC, with exposure to Launch as the portfolio grows. Day-to-day coordination spans the program team, Occupancy Planning, local FM, IT, Security, and Space Data Management. Responsibilities cover the assigned country and area but may extend to regional EMEA support, with occasional travel required.
What this job involves
Moves, Adds, Changes:
Plan and coordinate employee moves of varying scope and complexity using a phased delivery framework.
Prepare communication plans and locker strategies in cooperation with relevant teams.
Plan and allocate resources with local facility management teams and move vendors.
Conduct site inspections and inventory to ensure all assets are accounted for, packed, and labeled.
Engage business representatives to understand workstation setup and team requirements.
Coordinate move vendor deliveries, resolving issues in real time for a flawless Day 1 experience.
Keep management and stakeholders informed of progress and issues.
Manage vendor relationships and project budgets – quotes, invoice reviews, and spend tracking.
Distribute post-move surveys, document lessons learned, and close project records within defined timelines.
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Data & Space Management:
Audit and ensure employee location data accuracy on Space & Occupancy platform, per KPIs.
Perform timely floor plan audits and updates.
Manage locker asset inventories – capacity, assignments, and clear-outs during moves.
Handle MAC trouble tickets promptly per SLAs.
Stakeholder Coordination:
Build and maintain relationships with key partners for smooth project delivery, including:
Local Facility Management teams – move support, floor plans, locker management.
IT Services – device provisioning, network readiness, workstation and AV/VC setup.
Corporate Security – building access, badges, restricted spaces.
HR/People teams – employee location updates.
Occupancy Planning – seating strategy, neighborhood assignments, space allocation.
Space Data Management – data management support and troubleshooting.
Workplace Communications – move related communication.
Design & Construction – moves tied to launches or expansions.
Move vendors – physical logistics before and during moves.
The role rewards initiative – you'll have the autonomy to find smarter ways to deliver.
What You'll Bring
Required
3+ years in project management, facilities management, or corporate relocations.
Proven ability to manage multiple concurrent projects with competing deadlines.
Self-driven with full ownership of tasks – accountable and effective without close supervision.
Strong verbal, written, and presentation skills across all levels.
Proficiency with AI tools and automation to streamline workflows, analysis, and reporting
Advanced English fluency; additional languages are a genuine advantage.
Vendor management experience: scoping, quoting, delivery oversight, and invoice reconciliation.
Comfortable working with data – reading dashboards, interpreting metrics, using numbers to drive decisions.
Detail-oriented with strong follow-through until issues are fully resolved.
Willingness to travel within EMEA as project schedules require.
Preferred:
Direct experience delivering corporate office moves or building restacks end to end.
Background in corporate real estate, integrated facility management, or workplace services.
Data management or auditing experience – employee records and/or floor plan validation at scale.
Financial awareness: tracking budgets, spend, and flagging variances early.
Structured approach to risk identification, mitigation, and documentation.
Proficiency with project management tools (e.g., Asana, Smartsheet, or similar).
Familiarity with security protocols for restricted or prototype workspace environments.
Change management experience in large or complex organizations.
What you can expect from us
Real impact, every day: directly shape the workplace experience for thousands of employees across EMEA.
Variety and pace: balance strategic project planning with hands-on operational delivery – no two weeks are the same.
Continuous improvement: contribute to team-wide process improvements and SOP development.
Flexible working: primarily office-based (4 days/week), with one day remote flexibility.
Career progression possibilities: within Operational Readiness team and beyond.
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You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
Apply today at jll.com/careers.
Location:
On-site –Madrid, ESP
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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