JUNIOR EDI SUPPORT ANALYST (36129)

Key Responsabilities:
Act as the point of contact for B2B customers, suppliers, and Bosch plants, ensuring support and stability of EDI processes.
Provide technical support, perform testing, monitor integrations, and manage Trading Partners.
Manage data interfaces, identify and resolve incidents, ensuring operational continuity.
Develop and maintain documentation, procedures, training materials, and guidelines related to EDI processes.
Deliver training and provide support to suppliers and partners through different support channels.
Collaborate with global teams, supporting projects, go-live activities, and continuous improvement initiatives.
Contribute to innovation, process automation, and the adoption of Artificial Intelligence solutions, with a strong focus on service excellence and customer satisfaction.
Minimum Qualifications
Hands-on experience with EDI support, including testing, monitoring, and troubleshooting system issues.
Experience in Trading Partner management, including setup, configuration, integration, and master data maintenance.
Experience supporting EDI systems, including incident resolution, documentation maintenance, and ensuring compliance with standards, guidelines, and procedures.
Knowledge of Jira.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Familiarity with Artificial Intelligence tools such as ChatGPT, Gemini, Claude, or similar solutions.
Knowledge of SAP R/3 IDoc formats.
Knowledge of communication and integration protocols such as SFTP, AS2, OFTP2, RESTful APIs, among others.
Fluent English.
Ability to work in a global B2B environment, collaborating with teams and partners across different countries and cultures.

Employment type
Full-time

Work arrangement
No