ServiceNow FSM & Mobile Applications Architect/Lead

ServiceNow FSM & Mobile Solution Architect
Location: Remote (USA)
Experience: 10+ Years
Key Responsibilities:
Lead the architecture, design, and implementation of ServiceNow Field Service Management (FSM) and Mobile Solutions.
Define end-to-end field service processes covering Work Orders, Dispatching, Scheduling, Workforce Management, Asset-Centric Services, and Mobile Technician Experience.
Design scalable mobile-first solutions using ServiceNow Mobile Studio, Mobile Agent, Offline Capabilities, and Custom Mobile Apps.
Provide architectural leadership across FSM implementations and enterprise integrations.
Collaborate with business stakeholders to define solution roadmaps, operating models, and best practices.
Drive technical governance, solution reviews, estimations, and implementation strategies.
Mentor development teams and support pre-sales, proposals, and customer workshops.
Required Skills:
Deep expertise in ServiceNow FSM and Mobile App Architecture.
Strong hands-on experience with Mobile Studio, Mobile App Builder, Offline Mobile Solutions, and Agent Mobile Apps.
Experience designing complex Integrations using REST, SOAP, IntegrationHub, APIs, and MID Server.
Strong understanding of ITSM processes, CMDB, CSDM, and Service Catalog.
Experience integrating FSM with ERP, CRM, Asset Management, and third-party enterprise applications.
Strong customer-facing consulting, solutioning, and stakeholder management skills.
Secondary Skills (Preferred):
ITSM process implementation and optimization.
CMDB governance, data modeling, and CSDM.
ITOM concepts including Discovery and Service Mapping.
ITAM and Asset Management process awareness.
Preferred Certifications:
CSA, CAD
CIS-FSM
CIS-ITSM
Mobile Application Development experience
CTA/CMA (Preferred)
Summary: Seeking an experienced FSM & Mobile Solution Architect with strong expertise in Field Service Management and Mobile Solutions, complemented by working knowledge of ITSM, CMDB, and Integrations, to lead enterprise-scale ServiceNow transformation programs and mobile workforce initiatives.

Work arrangement
Yes