Account Coordinator (Annual Plan)

About the Role
As an Account Coordinator, you will support the day-to-day execution of GDP’s LATAM merchant strategy by making sure commercial initiatives are implemented correctly and operational requests move from intake through resolution. You will work closely with Account Managers, merchants, and cross-functional teams to keep priorities organized, deadlines visible, and execution at a high standard.
Success in this role requires more than completing tasks. You will be expected to understand the business context behind requests, ask the right questions, use data to identify trends and issues, and look for ways to improve existing processes. This is a role for a structured, proactive executor who demonstrates ownership beyond assigned tasks and is eager to grow into broader account management responsibilities. You are expected to have a voice within the team, share your opinion and position, and have judgment even when it differs from the others.
What You'll Do
Commercial Execution; Ensure flawless execution of merchant promotions and commercial initiatives. Validate mechanics, dates, participating items, audience, pricing, engagement type, and funding before launch and track calendars, deadlines, spend, and pending inputs through completion.
Marketing Activation; Coordinate merchant visibility initiatives across channels, including in-app communications. Request dates and creative assets from merchants, ensure artwork meets required specifications, coordinate Marketing and Legal approvals, manage briefs and approval flows, and follow up with merchants and Account Managers to ensure execution meets established SLAs.
Financial Operations; Support merchant financial operations by coordinating invoices, payment documentation, reconciliation, and tax-related inquiries. Support recurring merchant-specific reporting and reconciliation processes where required.
Account Operations; Maintain accurate merchant account and storefront configuration. Validate required inputs and ensure account structures, coverage, and merchant-facing configuration are correct and organized.
Performance Tracking & Insights; Use data to understand execution and account performance. Apply a data-driven mindset to day-to-day decisions and flag issues early when execution is off track.
Stakeholder & Process Management; Manage multiple merchant and internal requests with strong organization, consistent follow-through, and clear ownership of deadlines and SLAs. Communicate effectively with merchants and proactively identify opportunities to improve recurring processes and ways of working.
What You'll Need
Basic Qualifications
Experience: between 1 or 2 years of professional experience in a fast-paced, client-facing or operational role. Experience in food delivery, marketplace, e-commerce, is a plus.
Languages: Fluent English (written and verbal).
Strong organization and attention to detail, with the ability to manage multiple stakeholders, requests, deadlines, and SLAs simultaneously
Demonstrated ownership and consistent follow-through; able to take tasks from intake through execution and resolution
Strong communication skills and comfort interacting with merchants and internal cross-functional teams
Analytical mindset with the ability to track KPIs, identify trends, and translate data into simple, actionable insights
Business curiosity and problem-solving mindset; seeks to understand the context behind requests and asks the right questions
Proactive approach to work, with a willingness to identify risks, opportunities, and ways to improve existing processes
Comfortable working in a fast-paced environment where priorities and requests may evolve quickly
Eagerness to learn Uber Eats products, tools, and operational processes and build toward broader account management responsibilities
Preferred Qualifications
Operational Excellence; Experience coordinating recurring operational workflows with high attention to detail, clear documentation, and consistent on-time execution.
Commercial & Marketplace Execution; Familiarity with promotions, campaign execution, CRM or marketplace tools (ideally Salesforce), or similar commercial operations workflows is a plus.
Financial & Account Operations; Exposure to invoicing, payments, reconciliation, tax documentation, account setup, or merchant/store configuration is a plus.
Growth Potential; Demonstrated initiative beyond assigned tasks, strong learning agility, and ambition to grow into a merchant-facing Account Manager role.
Data & Tools; Comfort working with spreadsheets, performance trackers, and operational systems to validate information, monitor execution, and identify issues.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Employment type
Full time

Work arrangement
On-site