Retail Store Manager - Cheak, ION store

About Cheak
We are a fast-growing activewear brand creating versatile, elevated pieces for women on the move. We believe in thoughtful design, community-driven storytelling, and building a brand that empowers confidence from the studio to the street. Our retail story is just getting started, and we're looking for someone to help write it. As part of our founding retail team, you'll set the standards, systems, and culture every future cheak store will be built on.
Leadership & Team Development
Lead and develop a high-performing retail team through coaching, mentorship, and real-time feedback on the floor
Foster a positive, collaborative, and high-performing team environment
Deliver training on brand standards, customer experience, and retail operations
Build a positive, collaborative culture where the team is motivated to hit sales targets and operational goals
Manage shift rosters, floor coverage, and set daily priorities
Support onboarding for new members
Lead by example through professionalism, accountability, and strong customer service standards
Guest Experience & Brand Representation
Deliver an exceptional, personalized in-store experience that reflects the cheak brand
Build authentic relationships with guests and grow a loyal local community
Educate guests on product features, fabric technology, fit, colour, and styling recommendations
Resolve customer concerns professionally and ensure every guest leaves with a positive experience
Maintain strong floor presence and support the team during peak periods
Represent the cheak brand authentically through energy, communication, and community engagement
Gather customer insights and feedback to share with the broader cheak team
Support community-building initiatives including fitness events, pop-ups, workshops, and brand activations
Retail Operations
Oversee daily store operations including opening and closing procedures, cashiering, stock management, and store upkeep
Manage stock flow including replenishment, transfers, returns, damages, and stock takes
Execute visual merchandising to brand standards
Support operational efficiency and execution of daily retail priorities
Maintain a clean, organized, and premium retail environment
Use in-store systems and retail technology to enable a smooth and efficient operations and guest experience
Requirements
2+ years in retail, with at least 1 year of leadership experience
Experience in retail leadership, supervisor, or team lead is a plus
Passion for fitness, wellness, movement, or an active lifestyle
Strong leadership qualities with the ability to motivate and inspire others
Excellent interpersonal and communication skills with a customer-first mindset
Positive attitude, adaptability, and willingness to hustle in a fast-paced startup environment
Strong sense of ownership, initiative, and attention to detail
Ability to multitask and stay solutions-oriented under pressure
Comfortable working both independently and collaboratively
Basic proficiency in Microsoft Office or Google Workspace is a plus
Flexibility to work weekends, public holidays, and events
Benefits
Full corporate insurance inclusive of Dental
Attractive monthly commissions
Discretionary annual performance bonus
Staff discounts

Work arrangement
No