Senior Observability Engineer (New Relic Consolidation)

We are looking for a Senior Observability Engineer to take ownership of the multi-tenant New Relic consolidation layer aggregating telemetry across our agent estate, within an Enterprise Agent Development Platform empowering engineering teams to define, orchestrate, deploy, and observe AI agents at scale across the organization.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.
Responsibilities
Own and administer the multi-tenant New Relic consolidation layer across the agent estate
Aggregate telemetry from multiple project tenants through cross-account NRQL queries
Build and maintain dashboards-as-code and alert-policy-as-code with Terraform and Crossplane
Set up New Relic alert policies routed to Opsgenie, with planned migration to ServiceNow
Manage OpenTelemetry / ADOT ingestion into New Relic through OTLP and Firehose pipelines
Design metric dimensions and low-cardinality facets for large-scale agent estates
Establish cross-account and cross-tenant telemetry aggregation and reporting workflows
Maintain separation across Technical, Business, and Audit observability models
Partner with engineering teams to standardize agent observability practices across the platform
Requirements
5+ years of experience in observability or SRE engineering
Hands-on experience consolidating observability/telemetry for AI agent estates within a production agentic AI project, such as multi-tenant New Relic aggregation, cost/token attribution for GenAI workloads, or AgentCore GenAI Observability integration
Expertise in New Relic administration at scale, covering management account setup and cross-account configuration
Proficiency in NRQL for cross-account queries aggregating telemetry from multiple project tenants
Skills in dashboards-as-code and alert-policy-as-code with Terraform New Relic provider and Crossplane
Knowledge of New Relic alert policies routed to Opsgenie, along with familiarity with ServiceNow
Understanding of OpenTelemetry / ADOT consumption fundamentals, covering OTLP and Firehose ingestion into New Relic
Competency in metric dimension design for large agent estates, ensuring stable, low-cardinality facets
Background in running New Relic or equivalent SaaS observability platforms as a multi-tenant consolidation layer
Experience operating within a Technical / Business / Audit observability segregation model
English proficiency at an Upper-Intermediate level (B2) or higher
Nice to have
Familiarity with AWS Bedrock AgentCore observability, covering Transaction Search and GenAI Observability
Understanding of Kinesis Firehose metric and log forwarding pipelines from CloudWatch into New Relic
Expertise in cost/token attribution modeling for GenAI workloads
Knowledge of Crossplane-based provisioning of observability resources
We offer
We connect like-minded people:
Delivering innovative solutions to industry leaders, making a global impact
Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
Opportunity to work abroad for up to two months per year
Relocation opportunities within our offices in 55+ countries
Corporate and social events
We invest in your growth:
Leadership development, career advising, soft skills and well-being programs
Certifications, including GCP, Azure and AWS
Unlimited access to EPAM's internal learning database
Free English classes with certified teachers
Discounts in local language schools, including online courses for the Kazakh language
We cover it all:
Participation in the Employee Stock Purchase Plan
Monetary bonuses for engaging in the referral program
Medical & family care package
Six trust days per year (sick leave without a medical certificate)
Coverage of psychology sessions of your choice
Benefits package (sports activities, a variety of stores and services)
Housing support program: preferential mortgage access via Otbasy Bank partnership
EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

Work arrangement
Yes