Customer Relationship Management Executive

Company Description AARJAVAM POLYSQUARE PVT LTD (APPL) is a Bangalore-based manufacturer and wholesaler specializing in premium paper-based packaging solutions. With a presence across 40+ locations and a portfolio of more than 3,000 products, APPL serves a wide range of industries including paper, hospitality, food service, wellness, and retail. The company offers an extensive range of products such as paper bags, food containers, meal trays, bowls, cups, pizza boxes, wrapping paper, and customized packaging solutions. APPL’s products are known for strong weight-bearing capacity, durability, and liquid resistance, making them a reliable choice for businesses seeking quality and performance. As PAN India Channel Partners for Hotpack and Nippon Foodpac, and partners for Arrowpack’s customized solutions, APPL provides innovative, scalable packaging options to clients nationwide.
Role Description The Customer Relationship Management Executive is a full-time, on-site role based in Bengaluru. This role focuses on managing and enhancing customer relationships, ensuring a positive customer experience, and supporting customer retention initiatives. Day-to-day responsibilities include responding to customer inquiries, resolving issues, coordinating orders and deliveries, and maintaining accurate customer records in CRM systems. The Executive will collaborate with the sales team to identify upselling and cross-selling opportunities, gather customer feedback, and support the development of customer-centric processes. The role also involves preparing reports on customer satisfaction, analyzing trends, and working with internal stakeholders to improve service quality and strengthen long-term partnerships.
Qualifications
Candidates should possess strong communication and customer experience skills to interact effectively with clients and internal teams.
Candidates should possess customer retention and sales skills to support repeat business, identify opportunities, and contribute to revenue growth.
Candidates should possess analytical skills to interpret customer data, track performance metrics, and provide actionable insights.
Candidates should possess relationship-building and problem-solving skills to manage queries, resolve issues, and maintain high satisfaction levels.
Relevant qualifications such as a bachelor’s degree in Business, Marketing, or a related field, and prior experience in customer relationship management, sales support, or account management.
Proficiency with CRM tools, MS Office, and basic reporting; ability to work in a fast-paced environment and coordinate with cross-functional teams.
Knowledge of packaging, manufacturing, or FMCG sectors is an advantage, along with proficiency in English and local languages spoken in Bengaluru.
Salary - 30k to 40k

Work arrangement
No