Windows Desktop Remote Support Technician

Company Description DNE Technology Consultants provides quality and affordable software development services, AWS and Azure cloud consulting, project management, quality assurance, and recruitment/IT staffing solutions. Headquartered in Vancouver, Canada, the company supports clients across diverse industries with technology-driven services. Teams are based both in Vancouver and India, creating opportunities to work in a collaborative, international environment. DNE Technology Consultants focuses on delivering practical, scalable solutions that help clients optimize their IT operations and achieve business goals.
Role Description The Windows Desktop Remote Support Technician is a full-time, on-site role based in Dehradun. This role involves providing hands-on technical support for Windows desktop computers, including installation, configuration, maintenance, and performance optimization. The technician will diagnose and troubleshoot hardware and software issues, perform computer repair tasks, and support printers and peripheral devices. Day-to-day responsibilities include responding to support requests, resolving incidents within agreed timelines, documenting solutions, and guiding users through problem resolution in a clear and professional manner. The role also requires collaborating with other IT team members to escalate complex issues and ensure a stable and secure desktop environment.
Qualifications
Strong skills in Desktop Computers and Computer Repair for Windows-based systems.
Experience in Technical Support, including remote and on-site user assistance.
Proficiency in Troubleshooting hardware, software, and network connectivity issues.
Hands-on Printer Support, including installation, configuration, and maintenance.
Good understanding of Windows operating systems, basic networking, and security best practices.
Ability to communicate technical information clearly to non-technical users.
Organized, detail-oriented, and able to prioritize multiple support requests.
Relevant certifications (e.g., CompTIA A+, Microsoft certifications) or equivalent practical experience are preferred.
Previous experience in a desktop support or help desk role is an advantage.

Work arrangement
No