Customer Experience Consultant

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Full-Time | 6-Month Contract | Hybrid Working
Help families navigate the moments that matter.
As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.
This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.
Why join us?
Hybrid working with flexible rostered work-from-home opportunities
Varied role across phone, email, online chat and administration
Supportive team culture with ongoing coaching and development
Meaningful work helping families access quality care and education
What you'll do
Assist families with billing, payments, bookings and subsidy enquiries
Respond to calls, emails and online chat enquiries
Investigate and resolve customer issues
Maintain accurate records across multiple systems
Deliver exceptional customer experiences on every interaction
About you
We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.
You'll bring:
Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment
Excellent communication skills
Strong problem-solving ability and attention to detail
Confidence working across multiple systems
Empathy and professionalism when handling sensitive matters
The details
38 hours per week
Monday to Friday rotating roster between 8am-8pm
First 4 weeks 9am – 5pm in-office for training
Hybrid work model after onboarding
Full Australian working rights required

Employment type
Full-time

Work arrangement
Hybrid