ServiceNow Functional Testing

Responsibilities
ServiceNow Functional Testing
Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
Validate data migration, import sets, transforms, and data integrity
Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades
Automation & Test Framework
Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
Automate UI, API, and end-to-end business workflows on the ServiceNow platform
Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)
API & Integration Testing
• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
• Validate API contracts, authentication, authorization, payloads, error handling, and performance
• Perform end-to-end integration testing across microservices, middleware, and third-party services
Performance, Security & Compliance
• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
• Participate in vulnerability scans and assist with remediation verification
Quality Engineering Practices
• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention
• Define quality metrics and gates for each sprint or release
• Track and report testing progress, defects, risks, and coverage to stakeholders
• Contribute to continuous improvement of QE best practices, standards, and playbooks
Collaboration & Communication
• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
• Facilitate defect triage sessions and support root-cause analysis
• Mentor junior testers and share knowledge of ServiceNow testing techniques
• Ensure traceability between requirements, test cases, and defects
Qualifications
Experience
• 5–8 years in software testing, with at least 2 years focused on ServiceNow testing
• Proven track record testing ServiceNow implementations, custom apps, and upgrades
Technical Skills
• Strong expertise in ServiceNow Automated Test Framework (ATF)
• Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript)
• Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)
• Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)
• Experience with data migration tools and strategies (Import Sets, Transform Maps)
• Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)
• Good understanding of Agile methodologies and DevOps practices
• Test management experience with tools such as Jira, TestRail, or Azure Test Plans
Preferred Skills
• ServiceNow certifications (CSA, CAD, CSDM, etc.)
• ISTQB or equivalent software testing certification
• Exposure to performance testing tools (JMeter, LoadRunner)
• Familiarity with ServiceNow Security Operations or Virtual Agent
• Basic scripting in PowerShell, Python, or TypeScript
Education / Professional qualifications
Bachelor’s/ Master’s degree in an appropriate field from an accredited college/university.

Work arrangement
No