ServiceNow Developer

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
Position: ServiceNow Developer
Job Type: Contract- 6 months
Location: Bangalore
Work from office - 5 Days
Role Summary
Configure and develop S2P business workflows on ServiceNow and translate procurement requirements into working solutions as part of a two-person offshore team. The role covers Tender, eAuction and MRO workflows, Performance Analytics dashboards, user-experience improvements and testing support, working alongside the Technical Lead.
Key Responsibilities
Gather and clarify functional requirements with procurement, Vendor Management and buyer stakeholders; write user stories and acceptance criteria.
Configure and develop S2P workflows: supplier amendments, bank-detail change approvals, screening tasks, Tender, eAuction (reverse/forward) and MRO request processing.
Build approval flows, notifications and email templates; standardize communication across Supplier, Tender and Auction processes.
Design and build Performance Analytics and Platform Analytics dashboards for Supplier Onboarding, Tender and eAuction (indicators, breakdowns, data collection jobs).
Deliver UX improvements: forms, fields, UI policies, list and search configuration, error messages and task visibility in portal and workspace.
Support Shopping Hub catalogue and taxonomy configuration.
Prepare test scenarios, execute functional and regression testing, and build ATF tests where applicable.
Support UAT sessions, log and triage defects, and track fixes to closure.
Write functional documentation, process flows, user guides and knowledge articles.
Mandatory Skills
3–4+ years of hands-on ServiceNow configuration and development.
Experience with ServiceNow Source-to-Pay / procurement, vendor management or similar workflow-heavy applications.
Strong Flow Designer, approvals, notifications and form/UI configuration skills.
Working knowledge of JavaScript and Glide APIs (Business Rules, Client Scripts, Script Includes).
Hands-on Performance Analytics / reporting and dashboard development.
Experience writing test cases and supporting UAT.
Desirable Skills
Understanding of procurement processes: supplier onboarding, RFx/tendering, auctions, purchase requisition to PO.
Service Portal and Workspace / UI Builder exposure.
ATF (Automated Test Framework) experience.
Business analysis background or prior functional consultant role.
Certifications
Required: ServiceNow Certified System Administrator (CSA).
Preferred: Certified Application Developer (CAD); Performance Analytics micro-certification or CIS in a relevant area.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related field.

Work arrangement
No